SummaryRead the full fact sheet
- Help is always available in an emergency.
- Call triple zero (000) for ambulance, fire or police in an emergency.
- Call Lifeline on 13 11 14 for crisis support and suicide prevention.
- Call counselling and crisis services for confidential help and advice.
If you have a crisis or emergency, there are services that you can call for immediate help.
Emergencies and crises
Emergencies may include major events, such as:
- a health crisis
- natural disaster
- gas leak
- other threats to people and property.
Emergencies may also include personal crises, such as:
In an emergency, always call triple zero (000)
In an emergency, call triple zero (000) on any phone that has reception, even if the phone is locked. This free service is available 24 hours a day, 7 days a week and offers immediate assistance.
You are involved in an emergency if:
- Someone’s life or property is being threatened.
- Someone is seriously injured or in need of urgent medical help.
- You have just witnessed a serious accident or crime.
When calling triple zero (000) remember to:
- Say which service you need – , police or fire brigade.
- Stay calm. Do not shout. Speak slowly and clearly.
- Tell the operator exactly where to come. Give an address or location.
- Listen carefully to the operator, answer their questions and follow any instructions they give.
- Stay on the phone and do not hang up until the operator tells you to do so.
Being prepared and knowing who to call in an emergency can help save lives. Remember to stay focused, stay relevant and stay on the line.
Important: If there is no mobile coverage on any network, you will not be able to reach the emergency call service via a mobile phone.
Dial 106 if you have a hearing or speech impairment
If you have a hearing or speech impairment, dial 106 to use the text-based emergency services network on a teletypewriter (TTY). This service does not accept voice calls.
Let them know which service you need and where to come.
Dial 112 for international standard emergency number
Triple zero (000) is the Australian standard emergency number, while 112 is an international standard emergency number.
Dialling 112 directs you to the same triple zero (000) call service and does not give your call priority over triple zero (000).
Dialling 112 from a fixed line telephone in Australia (including pay phones) will not connect you to the emergency call service as it is only available from digital mobile phones.
Other crisis services
Immediate telephone assistance is available for all kinds of emergencies.
All of the services listed below can give you confidential help and support.
Emergencies and natural disasters
There are a variety of different phone lines to call depending on the type of emergency you or others are experiencing.
Trained operators are available Monday to Friday, 8 am to 6 pm. Opening times are extended during significant bushfires and recorded information on specific topics is available 24 hours a day.
Bushfire relief centres
Red Cross Information Line
Find a bushfire relief centre or locate affected family and friends.
Flood, storms, tsunami or earthquake
Gas and electrical emergencies
Energy Safe Victoria
To report gas leaks or other gas emergencies, call the emergency number on your gas bill for assistance at any time.
To report fallen electrical power lines and power outages contact your electricity supply company.Call
Depending on the urgency of medical issues, there are a number of phone services you can contact.
Victorian Poisons Information Centre
Contact if someone has been poisoned or has overdosed, made a mistake with medicines or been bitten or stung.
Immediate health advice
Health information helpline provided by registered nurses.
Palliative Care Advice Service
For clinicians and the general public seeking specialist information and advice about living with or caring for someone with a life limiting illness.
Maternal and Child Health Line
Family health line for child health, maternal and family health and parenting advice provided by maternal and child health nurses.
Personal and family crises
There are a range of services to support you if you are experiencing personal or family crises.
Suicide and self-harm prevention
Confidential phone counselling to discuss personal issues.
Get immediate mental health support and advice.
Support for women
Women’s Information Referral Exchange (WIRE)
Support, referrals and information on all topics for women, non-binary and gender diverse people.
Support for men
Men’s Referral Service
Advice for men about family violence.
Support for family
Counselling service for parents and carers of children from birth to 18 years to discuss parenting issues and services.
Specialist support services for anyone experiencing or afraid of family violence.
CASA House, The Royal Women’s Hospital Victoria
Advice and support for victims/survivors of sexual assault.
Homelessness and housing
St Kilda Crisis Contact Centre
Housing information and referral, and transitional housing services to help those who are homeless or at risk of homelessness.
Counselling services offer information, support and advice, as well as assisting you in times of crisis.
Switchboard Victoria – Lesbian, gay, bisexual, transgender, intersex, queer, asexual (LGBTIQA+) support
Phone counselling and information service for Victorian LGBTIQA+ communities and their supporters.
Victorian Responsible Gambling Foundation
Counselling and support services for people affected by problem gambling.
Children and young adults (between 5 and 25 years old)
Phone and online counselling service specifically for young people aged between 5 and 25.
Grief and bereavement
Bereavement Information and Referral Service
Information for people experiencing grief and bereavement.
Where to get help
This page has been produced in consultation with and approved by: