Better Health Channel


Lifeline is an anonymous and confidential 24-hour crisis support line. You can call Lifeline to discuss all types of personal difficulties, including thoughts of suicide, 24 hours a day, 7 days a week. Lifelineprovides immediate support by phone, via online chat or face to face.

Services provided

  • Telephone helpline
  • Crisis support
  • Suicide prevention
  • Telephone counselling
  • Online counselling
  • Health services information
  • Health service referral


Available throughout Australia to all residents or visitors

How to access

Contact Lifeline for immediate assistance

The National Relay Service (NRS) is available to help callers with a hearing or speech impairment. For:

The Translating and Interpreting Service (TIS National) is available (24 hours, 7 days) for callers who speak other languages. Call 131 450.

If you would prefer to discuss your health or treatment in a language other than English, an interpreter can be arranged for you at no cost.

Interpreter services are also available free of charge for people with a speech or hearing impairment.


Calls charged at the cost of a local call.

Calls from mobile phones are free.

If you are a prepaid mobile user and do not have credit for your phone, you will still be connected to 13 11 14.




  • You can ask for help and support if events or experiences in your life are causing you a lot of stress. If your life is in immediate danger, always call triple zero (000).


Call Lifeline if you are experiencing a personal crisis and finding it difficult to cope with your situation.

  • You can discuss any topic that is causing you distress and the trained crisis support staff will not criticise or judge you.
  • Lifeline’s online chat service offers real-time support to people who are feeling overwhelmed.