Better Health Channel Department of Health Department of Health


NURSE-ON-CALLExternal Link 1300 60 60 24 is a telephone service that provides immediate, expert health advice from a registered nurse, 24 hours a day, 7 days a week.

For emergency or life-threatening situations, you should always call Triple Zero (000) or visit your nearest emergency department.

Every Victorian has a NURSE-ON-CALL

NURSE-ON-CALL puts you directly in touch with a registered nurse for caring, professional health advice around the clock.

You could call when:

  • you or someone you’re caring for is feeling unwell
  • it’s the middle of the night and you are not sure if you should seek medical help
  • you’re away from home or situated a long way from medical help
  • you simply want advice or information about health services in your area.

Call NURSE-ON-CALL on 1300 60 60 24 to discuss any health-related issue from anywhere in Victoria.

When you call

Step 1 – A registered nurse will answer your call and collect some basic details.

Step 2 – The nurse will then ask you a series of questions about your symptoms and other issues relating to your health.

Step 3 – At the end of the call the nurse may suggest ways you can care for yourself, advise you to contact a GP or, in the event that your condition is very serious, transfer your call to Triple Zero (000).

The nurses do not provide a full diagnosis of your symptoms.

The nurses use the most up-to-date health information available, giving you the highest quality advice for the subject you are calling about.

All information you provide remains confidential and records are fully secure.

In your language

More information is available in the Now every Victorian has a NURSE-ON-CALL brochure, available in 21 languagesExternal Link .

Services provided

  • Health advice
  • Health services information
  • Available 24 hours day, 7 days a week


How to access

Contact NURSE-ON-CALLExternal Link for assistance and advice:

The National Relay Service (NRS)External Link is available to help callers who are d/Deaf, or find it hard to hear or speak to hearing people on the phone.

The Translating and Interpreting Service (TIS National)External Link is available (24 hours, 7 days) for callers who speak other languages. Call 131 450.


  • Calls are charged at the cost of a local call.
  • Calls from mobile phones may be charged at a higher rate.


Get the right care, in the right place, at the right time. Broken bone, ankle sprain, cut or burn that needs treatment? If you need treatment or care today but it’s not life-threatening, help is available.