Description
NURSE-ON-CALL is a telephone helpline that provides immediate expert health advice from a registered nurse, 24 hours a day, 7 days a week. Contact 1300 60 60 24 for health information and advice. NURSE-ON-CALL can also give you information about health services in your area.
Services provided
- Health advice
- Health services information
Eligibility
Available to everyone in Victoria.
A nurse triage service, Healthdirect,is available in all other states. Itcan be contacted on 1800 022 222.
How to access
Contact for assistance and advice
- Call 1300 60 60 24
The National Relay Service is available to help callers with a hearing or speech impairment. For:
- TTY users, call 133 677, then ask for 1300 664 786
- Speak and Listen users, call 1300 555 727 then ask for 1300 664 786
- Internet relay users, connect to the National Relay Service , then ask for 1300 664 786.
The Translating and Interpreting Service (TIS is available (24 hours, 7 days) for callers who speak other languages. Call 131 450.
Costs
Calls are charged at the cost of a local call.
Calls from mobile phones may be charged at a higher rate.
Website
NURSE ON CALLProfile
Sector
Conventional healthcareImportant
- In an emergency call triple zero (000).
- Call the helpline if you’re not sure whether you should see a doctor.
- Call the helpline if you’re away from home or a long way from medical help.
Complaints
- Health Complaints , Complaints and Information, call 1300 582 113
- Australian Health Practitioner Regulation (AHPRA) in your state, call 1300 419 495
- Better Health Channel - Complaints about health services