Better Health Channel


NURSE-ON-CALL is a telephone helpline that provides immediate expert health advice from a registered nurse, 24 hours a day, 7 days a week. Contact 1300 60 60 24 for health information and advice. NURSE-ON-CALL can also give you information about health services in your area.

Services provided

  • Health advice
  • Health services information


Available to everyone in Victoria.

A nurse triage service, Healthdirect,is available in all other states. Itcan be contacted on 1800 022 222.

How to access

Contact NURSE-ON-CALL for assistance and advice

The National Relay Service (NRS) is available to help callers with a hearing or speech impairment. For:

The Translating and Interpreting Service (TIS National) is available (24 hours, 7 days) for callers who speak other languages. Call 131 450.


Calls are charged at the cost of a local call.

Calls from mobile phones may be charged at a higher rate.



Conventional healthcare


  • In an emergency call triple zero (000).
  • Call the helpline if you’re not sure whether you should see a doctor.
  • Call the helpline if you’re away from home or a long way from medical help.