Better Health Channel


NURSE-ON-CALL is a telephone helpline that provides immediate, expert health advice from a registered nurse, 24 hours a day, 7 days a week.

The phone service is for non-emergency health advice only.

If you think your situation is an emergency, you should always call Triple Zero (000) or go to an emergency department at a hospital.

Services provided

  • Health advice
  • Health services information


Available to everyone in Victoria.

A nurse triage service, Healthdirect, is available in all other states. It can be contacted on 1800 022 222.

How to access

Contact NURSE-ON-CALLExternal Link for assistance and advice

The National Relay ServiceExternal Link is available to help callers with a hearing or speech impairment. For:

The Translating and Interpreting Service (TIS National)External Link is available (24 hours, 7 days) for callers who speak other languages. Call 131 450.


Calls are charged at the cost of a local call.

Calls from mobile phones may be charged at a higher rate.