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The Victorian Patient Transport Assistance Scheme (VPTAS) helps eligible people living in rural or regional Victoria with the cost of travelling long distances for specialist medical services.

Victorians who need help to get to a medical appointment, but don’t need medical supervision or care during their travel, may be eligible for community-based transport.

Patient-centred care, also known as ‘person-centred care’, is about treating the person receiving the care in the way they want to be treated.

You and your carers should expect clear communication about medical issues and treatment options and costs in hospital in a way that you can understand.

Before you go into hospital, plan your journey to make sure you get there on time. You might use non-emergency patient transport if it is clinically necessary.

Financial compensation after a transport accident is available from the TAC for qualifying Victorians

Carers have the right to make a complaint on behalf of a person in their care to a healthcare professional, service or regulatory body.

Some rural patients have to travel to regional centres or metropolitan areas for the healthcare they need. The Victorian Patient Transport Assistance Scheme can subsidise travel and accommodation costs.

There are a large range of government supports to assist you, depending on your situation.

Discharge from hospital after a major trauma event can be confusing, find out more.