Better Health Channel


  • Victorian Eyecare Service (VES) provides subsidised eyecare at a nominal cost for eligible Victorians.
  • Metropolitan services are available from the Australian College of Optometry (ACO) in Carlton and their new Dandenong clinic, and at 5 sites in community health services in Melbourne.
  • Regional and rural services are available from private practice optometrists and ophthalmologists.
  • VES is not available in some rural areas. People living in these areas can access metropolitan services provided by the ACO.


The Victorian Eyecare Service (VES) is a statewide eyecare and visual aid service for people experiencing disadvantage or other barriers to accessing eyecare services. VES is available to Victorians who meet the eligibility criteria as outlined below. VES is administered by the Australian College of OptometryExternal Link (ACO). The ACO coordinates delivery across a range of locations and in partnership with private practice optometrists in rural regions.

Services in Melbourne are available from the college's Carlton site, their new Dandenong site and at some community health services around Melbourne. The ACO - Clinic locations webpage lists service locations in metropolitan MelbourneExternal Link , and their contact information.

Regional and rural VES is provided by private practice optometrists and ophthalmologists. While VES is not available in all rural locations, all VES eligible Victorians can access metropolitan services provided by the ACO.

VES includes such services as:

  • the Victorian Aboriginal Subsidised Spectacles Scheme
  • outreach to supported residential services, public sector residential aged care facilities, Aboriginal health services, older people public housing, homelessness services, youth justice services, disability services and community health centres that provide refugee and asylum seeker care.

Services provided

  • Eye care services
  • Low-cost visual aids


VES is available for the following residents of Victoria:

  • holder of a current health care card for at least 6 months
  • holders of a current pension concession card
  • children with Child Protection involvement for their care, such as Out of Home Care
  • people from Aboriginal and Torres Strait Islander backgrounds (a further subsidy combines with the VES for the Victorian Aboriginal Spectacles Subsidy Scheme)
  • people from culturally and linguistically diverse backgrounds
  • people experiencing financial disadvantage (including people who experience or are at risk of homelessness)
  • people living in rural and remote areas
  • people living in public sector residential aged care, supported residential services, disability accommodation services, youth justice facilities and older person public housing.

In addition, people experiencing other types of disadvantage and barriers to accessing eyecare services may be eligible for VES. Each case that does not fit the eligibility criteria is assessed on a case by case basis by the ACO or through contact with the rural VES office.

Within the target population, VES focusses on groups that may experience difficulty accessing eyecare services.

How to access

Call 1300 303 125.

Visit Australian College of Optometry - Eye Care ServicesExternal Link .

The National Relay Service (NRS)External Link is available to help callers who are d/Deaf, or find it hard to hear or speak to hearing people on the phone.

The Translating and Interpreting Service (TIS National)External Link is available (24 hours, 7 days) for callers who speak other languages. Call 131 450.


Concession card holders can access the VES at a reduced cost. Contact the clinic before you attend if you would like more information about cost.

Calls are charged at the cost of a local call.



Conventional healthcare


  • To check your eligibility, you can call the VES office on (03) 9349 7400.
  • Melbourne metropolitan residents can access VES at the Australian College of Optometry's (ACO) Clinical Services Division located in Carlton, or at several other sites located in community health centres across metropolitan Melbourne. See locations closest to youExternal Link .
  • Rural services are provided through private practice optometrists and ophthalmologists who are subsidised by the scheme. The ACO is responsible for the management of VES rural services. See locations closest to youExternal Link .