- As a carer, you have the right to make a complaint about the care or service given to the person you care for.
- Complaints from carers are treated with the same respect as complaints directly from the person in their care.
- Make your complaint as soon as possible, either in person or in writing.
- All state government, local council and government-funded services have processes for hearing and dealing with complaints within their organisation.
- If you are unhappy with the responses from the service involved or the organisation they represent, you can make a formal complaint to a regulatory body or authority, such as the Health Complaints Commissioner or the Aged Care Complaints Commissioner.
Making a complaint on behalf of a patient as a carer
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