For many people, access to medicines, first aid equipment and non-emergency health advice or treatment is often required in the after-hours period when local doctors or other medical services may not be available. To provide increased access to pharmacy services the Victorian Government has recently introduced 24-hour Supercare Pharmacies.
Supercare Pharmacies are open 24 hours a day, seven days a week, with a nurse on site from 6 pm to 10 pm.
Supercare Pharmacies overview
- Supercare Pharmacies are open 24 hours a day, seven days a week.
- In Supercare Pharmacies, a pharmacist is available for usual pharmacy services 24 hours a day.
- Supercare Pharmacies provide an evening nursing service between 6 pm and 10 pm for minor illness and injuries.
- Twelve Supercare Pharmacies are open across Victoria. Eight more Supercare Pharmacies will open by mid-2018.
- The Victorian Government is supporting existing local pharmacies and nursing services to provide these extra services.
Where are the Supercare Pharmacies located?
The Supercare Pharmacies are located in the following areas:
- Ascot Vale - Ascot Vale Pharmacy, 67-69 Union Road, Ascot Vale. Tel: (03) 9370 4146
- Ballarat - UFS Dispensaries, 717 Sturt Street, Ballarat. Tel: (03) 5331 9076.
- Balwyn - Balwyn Day and Night Pharmacy, 314/310 Whitehorse Rd, Balwyn VIC 3103. Tel: (03) 9836 3245
- Bendigo - Bendigo UFS Pharmacies, Corner View and Barnard Streets, Bendigo VIC 3550. Tel: (03) 5443 4610
- Coburg - Coburg Pharmacy 4 Less, 1 Louisa St, Coburg VIC 3058. Tel: (03) 9386 6655
- Craigieburn - Amcal Pharmacy, 340 Craigieburn Road, Craigieburn. Tel: (03) 9308 4981
- Curlewis - Curlewis Pharmacy 4 Less, 10-11/90 Centennial Blvd, Curlewis VIC 3222. Tel: (03) 5251 6781
- Parkmore - Parkmore Pharmacy 4 Less, J01/317 Cheltenham Rd, Keysborough VIC 3173. Tel: (03) 9798 1936
- Reservoir - Reservoir Pharmacy 4 Less, Summer Hill Shopping Centre, 26/850 Plenty Rd, Reservoir VIC 3073. Tel: (03) 9471 0222
- Traralgon - Traralgon Chemist Warehouse, 92 Franklin St, Traralgon VIC 3844. Tel: (03) 5174 2003
- Wantirna South - Pharmacy@Knox, Westfield Shopping Centre, 425 Burwood Hwy, Wantirna South. Tel: (03) 9800 5199
- Yarraville - Carnovale Pharmacy, 149 Somerville Road Yarraville. Tel: (03) 9314 7557
Please click on the map for directions to your local Supercare Pharmacy:
What services are offered in a Supercare Pharmacy?
Supercare Pharmacies offer 24-hour access to a pharmacist for advice, supply of medicines and dispensing of prescriptions.
An onsite nurse is also available every night between 6pm and 10pm. The nurse can provide:
- support and advice for minor illness and injury
- some immunisations, including for influenza and whooping cough
- health screening, assessment and advice for illness prevention, including blood pressure checks, blood sugar testing and weight management
- sexual health advice
- basic psychological wellbeing review
- referral information to a range of local health services.
What does a Supercare Pharmacy look like?
A Supercare Pharmacy still operates under the name and branding of the pharmacy selected to provide this extra service in your community. They are supported by the Government to open 24 hours, seven days a week and there is a dedicated private space for the nurse.
While the pharmacy still appears the same, there is signage to indicate it offers the services of a Supercare Pharmacy.
What kind of security is present at the pharmacies?
Pharmacy and nursing services are responsible for ensuring the service is safe and secure for community members as well as staff. Each pharmacy has a security guard on site at night-time and, if the situation requires, appropriate emergency services will attend.
When will the remaining pharmacies open?
Eight more pharmacies will open by June 2018.
How do Supercare Pharmacies store and use my personal information?
Your privacy will be respected when you access the services of a Supercare Pharmacy. Pharmacists collect and store information about you and your medicines that is required by law. The nursing service also collects information that is needed to help in your treatment. This information is kept secure and in accordance with the law and Australia-wide privacy principles. Your health information will only be shared with your consent and for very specific purposes including with your usual doctor.
Is the nursing service free to consumers?
Yes. There is no consultation fee to see the nurse at a Supercare Pharmacy. Medical supplies used by the nurse during the consultation are free as well. Patients may choose to buy additional products from the pharmacy.
Do I need a Medicare card to access nursing services?
No. The service is available to all Victorians and visitors to the state.
What kind of patients do the nurses see?
Nurses are able to assess and treat anyone for minor health problems such as rashes, hayfever and insect bites, and treat minor burns, cuts and bruises. They will also be able to check blood pressure, give immunisations and offer lifestyle advice and health information.
How are patients prioritised?
Patients are seen on a first-come, first-seen basis. No appointment is necessary. If the person’s condition needs a higher level of care, they are directed to a more suitable service.
Can I receive immunisations at the pharmacy?
Yes. Nurses are available to administer some immunisations, like whooping cough and influenza vaccinations. They are also able to administer immunisations prescribed by a doctor.
Do patients need to make appointments to see the nurse?
No. Patients are seen on a first-come, first-seen basis.
What happens if the nurse refers me to a GP?
In some cases, the most appropriate form of treatment may be available from a general practitioner. Nurses may suggest that you see your regular GP when the GP is available. The Supercare Pharmacy nurse may suggest local after-hours or other medical services. With your consent, the nurse will provide a written summary for your GP with details about why you attended the Supercare Pharmacy.
What if someone turns up at 9.55pm and there are already people waiting?
All patients who arrive before 10pm will be seen. Patients will also be provided information of other appropriate services to support consumer choice.
What if there is an emergency situation with a patient and it is 10pm – will the nurse stay late?
The nurse will stay until the patient’s care can be taken over by another health professional, such as a paramedic.
Are translation services available in Supercare Pharmacies?
Both the pharmacy and nursing services have access to interpreter services.
Can I get prescriptions from the Supercare Pharmacy nurse?
The nurses available in a Supercare Pharmacies are not able to provide prescriptions. If medical review is required, nurses will suggest other appropriate health service providers.
This page has been produced in consultation with and approved by:
Content on this website is provided for education and information purposes only. Information about a therapy, service, product or treatment does not imply endorsement and is not intended to replace advice from your doctor or other registered health professional. Content has been prepared for Victorian residents and wider Australian audiences, and was accurate at the time of publication. Readers should note that, over time, currency and completeness of the information may change. All users are urged to always seek advice from a registered health care professional for diagnosis and answers to their medical questions.