The Victorian Poisons Information Centre (VPIC) has information on what to do when someone has been poisoned, overdosed or made a mistake with their medication. VPIC can also help if someone has been bitten or stung by marine animals (such as jellyfish), snakes, spiders or insects (such as bees or wasps). When you call the VPIC, trained staff will give you first aid information, tell you if you need to call an ambulance or they may refer you to a doctor for treatment.

Services provided

  • Telephone helpline
  • Health information
  • Emergency advice
  • Health service referral
  • Poisons information


Available to anyone in Victoria.

How to access

Call 13 11 26.

Visit the Poisons Information Line

The National Relay Service (NRS) is available to help callers with a hearing or speech impairment. For:

  • TTY users, call 133 677, then ask for 13 11 26
  • Speak and Listen users, call 1300 555 727, then ask for 13 11 26
  • Internet relay users: connect to the National Relay Service, then ask for 13 11 26.
The Translating and Interpreting Service (TIS National) is available (24 hours, 7 days) for callers who speak other languages. Call 131 450.


24 hours a day, 7 days a week.


Calls are free from landlines.

Calls from mobile phones may be charged at a higher rate.