The National Relay Service is an Australia-wide phone service for people who are deaf or have a hearing or speech impairment. It is also available to anyone who wants to call a person with a hearing or speech impairment. The service keeps the content of all calls and the identity of callers confidential.
- Internet relay
- Captioned relay
- SMS relay
- Video relay
- Type and Read
- Speak and Read
- Type and Listen
Available to anyone in Australia
How to access
To make a relay call through the National Relay Service (NRS), contact the NRS (some options are given below) and ask for the number you want to call.
TTY users, call:
- 133 677 – standard and overseas calls
- 1800 555 677 – 1800 calls
- 106 – emergency calls
Speak and Listen users, call:
- 1300 555 727– standard and overseas calls
- 1800 555 727 – 1800 calls
- 1800 555 727 and ask for triple zero (000) – emergency calls
SMS relay users, call 0423 677 767 – all calls
Internet relay users, connect to National Relay Service, then ask for the phone number you need.
Further numbers can be found on the NRS website.
The Translating and Interpreting Service (TIS National) is available (24 hours, 7 days) for callers who speak other languages. Call 131 450.
If you would prefer to discuss your health or treatment in a language other than English, an interpreter can be arranged for you at no cost.
Interpreter services are also available free of charge for people with a speech or hearing impairment.
24 hours a day, 7 days a week
The National Relay Service relays your calls at no extra cost beyond the cost of connecting to the service.
Calls from a landline are charged at the cost of a local call.
Calls from mobile phones may be charged at a higher rate.