Better Health Channel
betterhealth.vic.gov.au
betterhealth.vic.gov.au

Description

The National Relay Service is an Australia-wide phone service for people who are deaf or have a hearing or speech impairment. It is also available to anyone who wants to call a person with a hearing or speech impairment. The service keeps the content of all calls and the identity of callers confidential.

Services provided

  • Internet relay
  • Captioned relay
  • SMS relay
  • Video relay
  • Type and Read
  • Speak and Read
  • Type and Listen

Eligibility

Available to anyone in Australia

How to access

The National Relay Service (NRS)External Link is available to help callers who are d/Deaf, or find it hard to hear or speak to hearing people on the phone.

The Translating and Interpreting Service (TIS National)External Link is available (24 hours, 7 days) for callers who speak other languages. Call 131 450.

If you would prefer to discuss your health or treatment in a language other than English, an interpreter can be arranged for you at no cost.

Interpreter services are also available free of charge for people with a speech or hearing impairment.

Costs

The National Relay Service relays your calls at no extra cost beyond the cost of connecting to the service.

Calls from a landline are charged at the cost of a local call.

Calls from mobile phones may be charged at a higher rate.

Tip

When you speak to a National Relay Service user who is deaf or hearing impaired, your words will be typed by the relay officer. Speak clearly and slowly. Always say ‘go ahead’ after you have finished your message.

Important

For overseas or premium rate (such as 1900) calls, you will need to open a National Relay Service account or use a pre-paid phone card bought in Australia.