Description

My Aged Care is a free service that helps older people and their carers to navigate the aged care system. My Aged Care has a website and a telephone contact centre. Together they provide information, support and advice about aged care services and how to access them.

Services provided

  • Detailed online information and resources
  • Explanations about eligibility and how to apply for services
  • Contact centre for telephone enquiries
  • Information for carers
  • Information on aged care homes
  • Online ‘find a service’ database

Eligibility

Available to all Australians

How to access

Find out more by contact MyAgedCare

The National Relay Service is available to help callers with a hearing or speech impairment.  For:
  • TTY users, call 133 677, then ask for 1300 00 3224
  • Speak and Listen users, call 1300 555 727 then ask for 1300 00 3224
  • Internet relay users, connect to the National Relay Service then ask  for 1300 00 3224.

The Translating and Interpreting Service (TIS National) is available (24 hours, 7 days) for callers who  speak other languages. Call 131 450.

If you would prefer to discuss your health or treatment in a language other than English, an interpreter  can be arranged for you at no cost. 

Interpreter services are also available free of charge for people with a speech or hearing impairment.

Hours

Monday to Friday, 8 am – 8 pm
Saturday 10 am – 2 pm

Costs

My Aged Care is a free service.
Calls are free from landlines.
Calls from mobile phones may be charged at a higher rate.

Website

My Aged Care