Better Health Channel
betterhealth.vic.gov.au
betterhealth.vic.gov.au

Description

My Aged Care is a free service that helps older people and their carers to navigate the aged care system. My Aged Care has a website and a telephone contact centre. Together they provide information, support and advice about aged care services and how to access them.

Services provided

  • Detailed online information and resources
  • Explanations about eligibility and how to apply for services
  • Contact centre for telephone enquiries
  • Information for carers
  • Information on aged care homes
  • Online ‘find a service’ database

Eligibility

Available to all Australians

How to access

Find out more by contact MyAgedCare

The National Relay Service (NRS) is available to help callers with a hearing or speech impairment. For:

The Translating and Interpreting Service (TIS National) is available (24 hours, 7 days) for callers who speak other languages. Call 131 450.

If you would prefer to discuss your health or treatment in a language other than English, an interpreter can be arranged for you at no cost. 

Interpreter services are also available free of charge for people with a speech or hearing impairment.

Costs

My Aged Care is a free service.
Calls are free from landlines.
Calls from mobile phones may be charged at a higher rate.

Tip

  • My Aged Care is a confidential service.
  • Information can be made available in languages other than English.
  • My Aged Care can provide information in other formats if you have hearing difficulties or a vision impairment.