Description

Switchboard Victoria Inc is a community based not for profit organisation that provides a peer based, volunteer run support service for Lesbian, Gay, Bisexual, Transgender, Queer and Intersex (LGBTQI) people and their friends, families and allies.

Switchboard is the Victorian partner in the national telephone and web counselling, information and referral service Qlife. This service is for LGBTQI identifying people and those who have questions, concerns about LGBTQI issues, this includes families, friends, teachers and co-workers of LGBTQI people.

Switchboard runs the social support service for older LGBTI Victorians called Out & About. This is in partnership with the National Community Visitors Scheme.

In 2017 Switchboard is establishing a parents and friends of LGBTQI people support group and is running a project called everybody Under the Rainbow to address the needs of LGBTQI people of colour from indigenous and non-indigenous backgrounds.

Services provided

  • Telephone helpline
  • Advice or counselling
  • Help for young people
  • Health information
  • Referrals
  • Out & About: LGBTI community visiting scheme

Eligibility

Anyone in Victoria or Tasmania

How to access

Contact the Gay and Lesbian Switchboard

  • Call 1800 184 527 (Victoria and Tasmania) 3pm – 12am everyday

The National Relay Service is available to help callers with a hearing or speech impairment.

For:

  • TTY users, call 133 677, then ask for 1300 00 3224
  • Speak and Listen users, call 1300 555 727 then ask for 1300 00 3224
  • Internet relay users, connect to the National Relay Service then ask  for 1300 00 3224.

The Translating and Interpreting Service (TIS National) is available (24 hours, 7 days) for callers who 
speak other languages. Call 131 450.

If you would prefer to discuss your health or treatment in a language other than English, an interpreter 
can be arranged for you at no cost. 

Interpreter services are also available free of charge for people with a speech or hearing impairment.

Hours

3pm – 12am everyday

Costs

Calls are free from landlines.
Calls from mobile phones may be charged at a higher rate.