Description

The Victorian Ombudsman is an officer of the Victorian Parliament who investigates complaints about Victorian state government departments (such as the Department of Health & Human Services), most statutory authorities (such as WorkSafe) and local government.

Services provided

  • Formal investigation of complaints 
  • Reporting of results to both parties involved
  • Complaint resolution

Eligibility

Available to anyone Australia.

How to access

Call (metropolitan) (03) 9613 6222.

Call (regional) 1800 806 314.

Visit the Victorian Ombudsman website.

The National Relay Service (NRS) is available to help callers with a hearing or speech impairment. For:

  • TTY users (metropolitan), call 133 677, then ask for (03) 9613 6222
  • TTY users (regional), call 1800 555 677, then ask for 1800 806 314
  • Speak and Listen users (metropolitan), call 1300 555 727, then ask for 9613 6222
  • Speak and Listen users (regional), call 1800 555 727, then ask for 1800 806 314
  • Internet relay users, connect to the National Relay Service, then ask for (03) 9613 6222 (metropolitan) or 1800 806 314 (regional).
There is an interpreting service for callers who speak other languages. Call 1300 655 082.

Hours

Monday to Friday, 9.00 am – 5.00 pm.

Costs

Calls to the Victorian Ombudsman are charged at the cost of a local call.

Calls from mobile phones may be charged at a higher rate.

The Victorian Ombudsman’s services are free.