The Victorian Ombudsman is an officer of the Victorian Parliament who investigates complaints about Victorian state government departments (such as the Department of Health & Human Services), most statutory authorities (such as WorkSafe) and local government.

Services provided

  • Formal investigation of complaints 
  • Reporting of results to both parties involved
  • Complaint resolution


Available to anyone Australia.

How to access

Call (metropolitan) (03) 9613 6222.

Call (regional) 1800 806 314.

Visit the Victorian Ombudsman website.

The National Relay Service (NRS) is available to help callers with a hearing or speech impairment. For:

The Translating and Interpreting Service (TIS National) is available (24 hours, 7 days) for callers who speak other languages. Call 131 450.


Monday to Friday, 9.00 am – 5.00 pm.


Calls to the Victorian Ombudsman are charged at the cost of a local call.

Calls from mobile phones may be charged at a higher rate.

The Victorian Ombudsman’s services are free.