Description

Medicines Line is a telephone service providing consumers with information on prescription, over-the-counter and complementary (herbal, ‘natural’, vitamin and mineral) medicines.

When you call the Medicines Line a registered nurse will answer your question on the spot, or you may be referred to your local doctor or pharmacist, or to another healthcare professional.

Services provided

Telephone advice on:

  • how a medication works
  • how to take medications
  • side effects of medications
  • interactions with other medications
  • medications during pregnancy and breastfeeding
  • medications for children
  • storage of medications
  • how to obtain consumer medicine information (CMI) leaflets for your prescription medication
  • referrals to reliable services and support organisations.

Eligibility

Available to anyone in Australia

How to access

Contact Medicine Line for information and advice on medications

  • Call 1300 MEDICINE (1300 633 424)

The National Relay Service is available to help callers with a hearing or speech impairment. 
For:
  • TTY users, call 133 677, then ask for 1300 00 3224
  • Speak and Listen users, call 1300 555 727 then ask for 1300 00 3224
  • Internet relay users, connect to the National Relay Service then ask  for 1300 00 3224.

The Translating and Interpreting Service (TIS National) is available (24 hours, 7 days) for callers who 
speak other languages. Call 131 450.

If you would prefer to discuss your health or treatment in a language other than English, an interpreter 
can be arranged for you at no cost. 

Interpreter services are also available free of charge for people with a speech or hearing impairment.

Hours

Monday to Friday, 9 am – 5 pm

Costs

Medicines Line is a free service.

Calls are charged at the cost of a local call.

Calls from mobile phones may be charged at a higher rate.