Medicines Line is a telephone service providing consumers with information on prescription, over-the-counter and complementary (herbal, ‘natural’, vitamin and mineral) medicines.
When you call the Medicines Line a registered nurse will answer your question on the spot, or you may be referred to your local doctor or pharmacist, or to another healthcare professional.
Telephone advice on:
- how a medication works
- how to take medications
- side effects of medications
- interactions with other medications
- medications during pregnancy and breastfeeding
- medications for children
- storage of medications
- how to obtain consumer medicine information (CMI) leaflets for your prescription medication
- referrals to reliable services and support organisations.
Available to anyone in Australia
How to access
Contact Medicine Line for information and advice on medications
- Call 1300 MEDICINE (1300 633 424)
The National Relay Service is available to help callers with a hearing or speech impairment.
- TTY users, call 133 677, then ask for 1300 00 3224
- Speak and Listen users, call 1300 555 727 then ask for 1300 00 3224
- Internet relay users, connect to the National Relay Service then ask for 1300 00 3224.
The Translating and Interpreting Service (TIS National) is available (24 hours, 7 days) for callers who
speak other languages. Call 131 450.
If you would prefer to discuss your health or treatment in a language other than English, an interpreter
can be arranged for you at no cost.
Interpreter services are also available free of charge for people with a speech or hearing impairment.
Monday to Friday, 9 am – 5 pm
Medicines Line is a free service.
Calls are charged at the cost of a local call.
Calls from mobile phones may be charged at a higher rate.