Description

Lifeline is an anonymous and confidential 24-hour crisis support line. You can call Lifeline to discuss all types of personal difficulties, including thoughts of suicide, 24 hours a day, 7 days a week. Lifeline provides immediate support by phone, via online chat or face to face.

Services provided

  • Telephone helpline
  • Crisis support
  • Suicide prevention
  • Telephone counselling
  • Online counselling
  • Health services information
  • Health service referral

Eligibility

Available throughout Australia to all residents or visitors

How to access

Contact Lifeline for immediate assistance

  • Call 13 11 14
  • Visit the Lifeline website .

The National Relay Service is available to help callers with a hearing or speech impairment. For:

  • TTY users, call 133 677, then ask for 1300 00 3224
  • Speak and Listen users, call 1300 555 727 then ask for 1300 00 3224
  • Internet relay users, connect to the National Relay Service then ask  for 1300 00 3224.

The Translating and Interpreting Service (TIS National) is available (24 hours, 7 days) for callers who speak other languages. Call 131 450.

If you would prefer to discuss your health or treatment in a language other than English, an interpreter can be arranged for you at no cost.

Interpreter services are also available free of charge for people with a speech or hearing impairment.

Hours

24 hours a day, 7 days a week

Costs

Calls charged at the cost of a local call.

Calls from mobile phones are free.

If you are a prepaid mobile user and do not have credit for your phone, you will still be connected to 13 11 14

Website

Lifeline