The Kids Helpline is a 24-hour telephone service that is available for young people (aged between five and 25) who need advice, counselling or just someone to talk to – no problem is too big or too small. You can talk to the counsellors about anything and they will not criticise or judge you. You can also contact the Kids Helpline by email or online.

Services provided

  • Telephone helpline
  • Advice or counselling
  • Online counselling
  • Telephone counselling
  • Help for young people
  • Referrals

Eligibility

Available throughout Australia to all residents or visitors

How to access

To contact Kids Help Line

The National Relay Service is available to help callers with a hearing or speech impairment. 
For:
  • TTY users, call 133 677, then ask for 1300 00 3224
  • Speak and Listen users, call 1300 555 727 then ask for 1300 00 3224
  • Internet relay users, connect to the National Relay Service then ask  for 1300 00 3224.

The Translating and Interpreting Service (TIS National) is available (24 hours, 7 days) for callers who 
speak other languages. Call 131 450.

If you would prefer to discuss your health or treatment in a language other than English, an interpreter 
can be arranged for you at no cost. 

Interpreter services are also available free of charge for people with a speech or hearing impairment.

Hours

24 hours a day, 7 days a week

Costs

Calls are free from all phones.

Website

Kids Helpline