• Parenting is one of the most important things you will ever do. Don't cope alone.
  • Many parents have concerns about parenting.
Parenting is one of the most important tasks we undertake. It doesn't always come naturally, though; parenting takes practice and patience. There are a range of support services to help parents.

Parenting services help families to raise happy, healthy children. They are available to parents with children aged 0 to 18 years. These support services are widely used by large numbers of parents.


Parentline is a telephone information, counselling and referral service. The service is available to parents of children of all ages - from birth to 18 years of age. Parentline operates between 8 am and midnight, seven days a week, call 13 22 89.

Parentline helps with everyday questions and concerns such as:

  • Resolving family conflict
  • Discipline issues
  • Sleeping problems
  • Improving family relationships.

See also: Information and advice for parents.

Finding a Maternal and Child Health Service

Maternal and Child Health Services provides information and advice about child health, child development, maternal health, parenting and home safety for families with children from birth to six years.

Early parenting centres 

Early parenting centres:

  • Provide free support for Victorian families with children aged from 0 to 4 years
  • Work in partnership with families to enhance parent-child relationships and support parents with strategies for achieving their parenting goals
  • Often help families in areas such as sleep and settling, child behaviour, child learning and development, and parent and child health and wellbeing
  • Call the Maternal and Child Health Line on 13 22 29 (24/7) or visit the early parenting centre page for more information

Family Intervention Services

Family Intervention Services provide an intensive level of support for families with children aged up to ten years who are experiencing particular parenting difficulties.

Regional Parenting Resource Services

Regional Parenting Resource Services provide parenting support, education and advice. They help parents develop their skills and coping abilities and improve their relationships with their children.

Find a range of regional parenting services or contact your local council to find out about local parenting services.

Help to manage behavioural problems

The types of behavioural problems that parenting services can help you with include:
  • Challenging behaviour and parental stress
  • Setting limits
  • Fighting among siblings
  • Disagreement between parents over the management of their children
  • Violence in the home.

Help with other parenting issues

Other issues that parenting services can help you with include:

Many community agencies run parenting groups

Places where you may find parenting groups include:
  • Maternal and child health centres
  • Neighbourhood houses
  • Community health centres.

Where to get help

  • Your regional Department of Health and Human Services office
  • Parentline Tel. 13 22 89
  • Family Relationship Advice Line Tel. 1800 050 321 Monday to Friday, 8am to 8pm, Saturday, 10am to 4pm
  • Regional Parenting Services
  • Local council
  • Your maternal and child health nurse
  • Community health centre
  • Raising children network
  • Neighbourhood House.

More information


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Maternal and child health

Parenting basics

Family structures

Communication, identity and behaviour

Raising healthy children

Common childhood health concerns


Keeping yourself healthy

Child safety and accident prevention

Grief and trauma

Support for parents

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This page has been produced in consultation with and approved by: Department of Education and Early Childhood Development

Last updated: June 2020

Page content currently being reviewed.

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