Summary

  • Aged care services adapt to your changing needs. When using these services, you will still be able to make decisions about your care and finances.
  • The Home and Community Care (HACC) program provides a range of services to help you at home.
  • You need to contact your local Aged Care Assessment Service (ACAS) for access to more support services, such as a Home Care Package, or if you want to move into a residential aged care home.
  • Respite care offers carers a short break from caring. Call Carers Victoria on 1800 052 222 to find out more.
  • The Transition Care Program provides extra support after discharge from hospital. Ask your hospital healthcare team for more information. 
 
 

If your needs are increasing or you are looking after an older person, you can start to plan for future care needs. Everyone’s healthcare and lifestyle needs are different and depend on your stage of life, health, financial situation and the family or other kinds of support you may have. 

Most people prefer to live independently for as long as possible, while others may need to move into residential aged care for more help with day-to-day tasks or health care. 

Whatever your situation, your needs may change as you get older. It is a good idea to think about the kind of care you will want so that if the time comes that you need more assistance, your family or support network can help you make the transition as smoothly as possible. 

There is a wide range of charitable, community-based, local government, private, religious and state government aged care providers offering different services, including home support and respite care services (which can help you to stay at home longer), and residential aged care.  

Independent living

There is a range of home care services that can help you remain in your home. 

Getting help in the home

Home support services can provide a coordinated range of help around your home. 

Types of home help include:

  • personal care such as bathing and dressing
  • housework
  • social activities
  • meals and food preparation
  • transport
  • physical exercise
  • mobility aids and other products
  • nursing care
  • allied health services, including occupational therapy, physiotherapy and podiatry
  • gardening, home maintenance and modifications 
  • counselling.

Home and Community Care (HACC) Services

The HACC program is jointly funded by the Commonwealth and Victorian Governments and offers affordable health and support services for a small fee.

You do not need an ACAS assessment to receive HACC services as the organisations that provide these services conduct their own assessments to determine if you are eligible and how much it will cost.

To get an assessment for HACC services contact your local council or ask your doctor for a referral.

Commonwealth Home Support Program (CHSP)

As well as HACC, the Commonwealth Home Support Program (CHSP) also provides respite and carer services, day therapy and assistance with housing for older people living in insecure accommodation or at risk of homelessness.  

For more information on how to access these services, call My Aged Care on 1800 200 422. 

Home Care Packages

If you have more complex needs you may want to consider Home Care Packages, which provide coordinated and consumer-directed services tailored to meet your specific care needs. 

Packages may include:

  • personal care services, such as help with showering or dressing
  • support services, such as help with household tasks home modifications and transport
  • clinical care services such as nursing, physiotherapy, dietetics, and hearing and vision services. 

Before you can receive a package you will need to have an ACAS assessment.

Accessing a Home Care Package

For more information on accessing a Home Care Package, call My Aged Care on 1800 200 422 or see the 5 steps entry to receiving a Home Care Package booklet

Aged care homes

If you need more help with day-to-day tasks or healthcare it might be time to consider other options, such as moving into a residential aged care home (also known as a ‘residential aged care service’) where you will have continuous support and care. 

This might be a decision that you make yourself,  with your family or your support network. Deciding to move into a residential aged care home is often an emotional time where there may be some uncertainty about the future. 

Residential aged care services can support your changing needs and you can either move in permanently or for a short stay ( ‘respite’).  

Services available in residential aged care homes include help with:

  • day-to-day tasks such as cleaning, cooking, laundry,
  • personal care such as dressing, grooming, going to the toilet and taking your medicines
  • nursing care such as wound care or catheter care.

Accessing residential aged care

Before you can live in a residential aged care home you will need to have an ACAS assessment. 

For more information, call My Aged Care on 1800 200 422 or see the 5 steps to entry into an aged care home booklet.

Respite care

Caring for someone can be a very tiring experience. If you are caring for an older family member and need a short break, respite care is a good option to consider. Respite care services give you a chance to get some rest, enjoy some personal social activities or catch up on things that you need to do in your own life. 

Respite services include:

  • in-home care
  • social activities and day outings
  • overnight care 
  • short stays in aged care homes
  • emergency assistance if something happens to you.

Accessing respite care services

The best place to start is to contact your local council and talk to them about your situation. They will explain how they can help and how much this will cost. 

If your family member needs to stay in a residential aged care home for you to have a proper break, you need to book a meeting with the ACAS. They can tell you what care you are eligible for and what aged care homes are available on a short-term basis. 

Visit My Aged Care or call 1800 200 422 for information about respite care services in your area.

Transition (after hospital) care

If you are about to be discharged from hospital but you feel that you may need extra support for a while, the Transition Care Program (TCP) could be a good option for you

The TCP provides short-term care and services for older people after they leave hospital. This allows people to continue their recovery out of hospital while appropriate long-term care is arranged. 

TCP services include:
allied health such as physiotherapy, dietetics and podiatry
case management
nursing support 
personal care.

You can have the TCP in either a residential aged care home or in your own home, depending on the type of care you need. Some people have the TCP in both settings during their time on the program. 
Before you can start the TCP, you need an ACAS assessment while you are still in hospital. 

The TCP will start when you leave hospital. Most people will stay on the program for six to eight weeks. 

The longest you can stay on the program is 12 weeks, although you can get an extension of up to another six weeks if there are exceptional circumstances. 

Throughout this time your case manager will work with you to arrange suitable long-term support.

Accessing Transition Care Program services

If you think you might benefit from the TCP services, talk to your doctor or healthcare team at the hospital.

The cost of aged care services

The Commonwealth Government covers most of the costs for aged care services in Australia but, depending on your financial situation, you may have to pay something for the costs of your care, accommodation and daily living.

How much you will have to pay for HACC services depends on your income and the kind of home help services you need.

How much you will need to pay for residential aged care services will be set out in a Resident Agreement between you and the aged care home.

Visit My Aged Care or call 1800 200 422 for more information about the costs of aged care. The My Aged Care website also includes helpful Fee Estimators for Home Care Packages and for residential care

Where to get help

More information

Aged care services topics

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Assessing your needs and planning for the future

Help with living at home

Aged care rights and representation

Support for carers

Content Partner

This page has been produced in consultation with and approved by: Department of Health and Human Services

Last updated: September 2015

Content on this website is provided for education and information purposes only. Information about a therapy, service, product or treatment does not imply endorsement and is not intended to replace advice from your doctor or other registered health professional. Content has been prepared for Victorian residents and wider Australian audiences, and was accurate at the time of publication. Readers should note that, over time, currency and completeness of the information may change. All users are urged to always seek advice from a registered health care professional for diagnosis and answers to their medical questions.