Better Health Channel


The National Disability Abuse and Neglect Hotline is an independent and confidential service for reporting mistreatment of people with a disability.

Services provided

  • Telephone service
  • Referral service


Available to anyone in Australia.

How to access

For help and information contact National Disability Abuse and Neglect Hotline service via Job Access

The National Relay Service (NRS)External Link is available to help callers who are d/Deaf, or find it hard to hear or speak to hearing people on the phone.

The Translating and Interpreting Service (TIS National)External Link is available (24 hours, 7 days) for callers who speak other languages. Call 131 450.


The National Disability Abuse and Neglect Hotline is a free service.
Calls are free from landlines.
Calls from mobile phones may be charged at a higher rate.


  • Seeking help for yourself or for someone you know who is being abused or neglected is a courageous decision.
  • Neglect and abuse can take on many forms. An example of abuse is physical abuse, such as punching, hitting or slapping. An example of neglect is wilful deprivation – wilfully denying a person assistance and thereby exposing that person to the risk of physical, mental or emotional harm.
  • You can contact the hotline if you are unsure if what is happening is actually abuse or neglect and the service can help clarify the situation.


In an emergency, call triple zero (000).