Description

The Disability Services Commissioner is an independent agency that helps resolve complaints raised by, or on behalf of, people who receive disability services in Victoria. If you have a complaint, contact the office for advice.

Services provided

  • Responds to and helps resolve complaints about registered disability services, funded and contracted service providers, and disability services provided by the Department of Health and Human Services
  • Provides processes for conciliation
  • Formal investigation of complaints, when required

Eligibility

Available to anyone with a disability in Victoria.

How to access

Call (free call) 1800 677 342

Visit the Office for the Disability Services Commissioner website

Email the Office for the Disability Services Commissioner complaints section

Skype calls are available by appointment during business hours.

The National Relay Service is available to help callers with a hearing or speech impairment. For:

  • TTY users, call 1800 555 677, then ask for 1800 677 342
  • Speak and Listen users, call 1800 555 727 then ask for 1800 677 342
  • Internet relay users, connect to the National Relay Service then ask for 677 342.

The Translating and Interpreting Service (TIS National) is available (24 hours, 7 days) for callers who speak other languages. Call 131 450.

Hours

Monday to Friday, 9 am – 5 pm

Costs

The Disability Services Commissioner provides a free service.
Calls to the 1800 number are free from landlines.