Better Health Channel


The National Relay Service is an Australia-wide phone service for people who are deaf or have a hearing or speech impairment. It is also available to anyone who wants to call a person with a hearing or speech impairment. The service keeps the content of all calls and the identity of callers confidential.

Services provided

  • Internet relay
  • Captioned relay
  • SMS relay
  • Video relay
  • Type and Read
  • Speak and Read
  • Type and Listen


Available to anyone in Australia

How to access

To make a relay call through the National Relay Service (NRS), contact the NRS (some options are given below) and ask for the number you want to call.

TTY users, call:

  • 133 677 – standard and overseas calls
  • 1800 555 677 – 1800 calls
  • 106 – emergency calls
Speak and Listen users, call:
  • 1300 555 727– standard and overseas calls
  • 1800 555 727 – 1800 calls
  • 1800 555 727 and ask for triple zero (000) – emergency calls

SMS relay users, call 0423 677 767 – all calls

Internet relay users, connect to National Relay Service, then ask for the phone number you need.

The Translating and Interpreting Service (TIS National) is available (24 hours, 7 days) for callers who speak other languages. Call 131 450.

If you would prefer to discuss your health or treatment in a language other than English, an interpreter can be arranged for you at no cost. 

Interpreter services are also available free of charge for people with a speech or hearing impairment.


The National Relay Service relays your calls at no extra cost beyond the cost of connecting to the service.

Calls from a landline are charged at the cost of a local call.

Calls from mobile phones may be charged at a higher rate.


When you speak to a National Relay Service user who is deaf or hearing impaired, your words will be typed by the relay officer. Speak clearly and slowly. Always say ‘go ahead’ after you have finished your message.


For overseas or premium rate (such as 1900) calls, you will need to open a National Relay Service account or use a pre-paid phone card bought in Australia.