Description

The National Relay Service is an Australia-wide phone service for people who are deaf or have a hearing or speech impairment. It is also available to anyone who wants to call a person with a hearing or speech impairment. The service keeps the content of all calls and the identity of callers confidential.

Services provided

  • Internet relay
  • Captioned relay
  • SMS relay
  • Video relay
  • Type and Read
  • Speak and Read
  • Type and Listen

Eligibility

Available to anyone in Australia

How to access

To make a relay call through the National Relay Service (NRS), contact the NRS (some options are given below) and ask for the number you want to call.

TTY users, call:

  • 133 677 – standard and overseas calls
  • 1800 555 677 – 1800 calls
  • 106 – emergency calls
Speak and Listen users, call:
  • 1300 555 727– standard and overseas calls
  • 1800 555 727 – 1800 calls
  • 1800 555 727 and ask for triple zero (000) – emergency calls

SMS relay users, call 0423 677 767 – all calls

Internet relay users, connect to National Relay Service, then ask for the phone number you need.

The Translating and Interpreting Service (TIS National) is available (24 hours, 7 days) for callers who speak other languages. Call 131 450.

If you would prefer to discuss your health or treatment in a language other than English, an interpreter can be arranged for you at no cost. 

Interpreter services are also available free of charge for people with a speech or hearing impairment.

Hours

24 hours a day, 7 days a week

Costs

The National Relay Service relays your calls at no extra cost beyond the cost of connecting to the service.

Calls from a landline are charged at the cost of a local call.

Calls from mobile phones may be charged at a higher rate.