The National Relay Service is an Australia-wide phone service for people who are deaf or have a hearing or speech impairment. It is also available to anyone who wants to call a person with a hearing or speech impairment. The service keeps the content of all calls and the identity of callers confidential.
- Internet relay
- Captioned relay
- SMS relay
- Video relay
- Type and Read
- Speak and Read
- Type and Listen
Available to anyone in Australia
How to access
To make a relay call through the National Relay Service (NRS), contact the NRS (some options are given below) and ask for the number you want to call.
TTY users, call:
- 133 677 – standard and overseas calls
- 1800 555 677 – 1800 calls
- 106 – emergency calls
Speak and Listen users, call:
- 1300 555 727– standard and overseas calls
- 1800 555 727 – 1800 calls
- 1800 555 727 and ask for triple zero (000) – emergency calls
SMS relay users, call 0423 677 767 – all calls
Internet relay users, connect to National Relay Service, then ask for the phone number you need.
The Translating and Interpreting Service (TIS National) is available (24 hours, 7 days) for callers who speak other languages. Call 131 450.
If you would prefer to discuss your health or treatment in a language other than English, an interpreter can be arranged for you at no cost.
Interpreter services are also available free of charge for people with a speech or hearing impairment.
24 hours a day, 7 days a week
The National Relay Service relays your calls at no extra cost beyond the cost of connecting to the service.
Calls from a landline are charged at the cost of a local call.
Calls from mobile phones may be charged at a higher rate.