Better Health Channel


WorkSafe is Victoria’s workplace health and safety regulator, and workplace injury insurer.

WorkSafe has range of tools and support services available to ensure workplaces are safer.

You can call the 24-hour emergency response line to report serious accidents or incidents in the workplace, and inspectors will be sent to your workplace.

WorkSafe also has information on how to identity, reduce and control risk in the workplace on their website – WorkSafe VictoriaExternal Link .

Services provided

  • Telephone helpline
  • Emergency services
  • Emergency response
  • Emergency referral
  • Workplace emergencies


Available to workers in Victoria.

How to access

WorkSafe advisory serviceExternal Link Tel. 1800 136 089 – for general enquiries, 7:30 am to 6:30 pm Monday to Friday.

WorkSafe emergency response lineExternal Link Tel. 13 23 60 – to report an emergency 24 hours, 7 days a week.

Visit the WorkSafe VictoriaExternal Link website.

The National Relay Service (NRS)External Link is available to help callers who are d/Deaf, or find it hard to hear or speak to hearing people on the phone.

The Translating and Interpreting Service (TIS National)External Link is available (24 hours, 7 days) for callers who speak other languages. Call 131 450.


Calls charged at the cost of a local call.

Calls from mobile phones may be charged at a higher rate.


To report a serious accident or incident at work, call the WorkSafe emergency response line on 13 23 60.


  • Emergencies at work should be reported by contacting the emergency response line.
  • WorkSafe inspectors will be sent to your workplace when you call the emergency response line.
  • WorkSafe has information about safety and prevention that can help make your workplace safe.