Better Health Channel


The Women’s Information and Referral Exchange (WIRE) offers women information, advice, support and referrals on a range of issues such as how to deal with family violence or relationships, how to find accommodation, work or study, or how to find legal advice or counselling.

Services provided

  • Telephone helpline
  • Advice or counselling
  • Crisis support
  • Family support
  • Domestic violence support
  • Livechat support
  • Referrals
  • Accommodation referral


Available to women in Victoria.

How to access

Call 1300 134 130 (Telephone Support Service).

Call (03) 9348 9416 (Women’s Information Centre).

Website: Women’s Information and Referral Exchange (WIRE).

Livechat online support service via the WIRE website.

Email support service:

The National Relay Service (NRS) is available to help callers with a hearing or speech impairment. For:

The Translating and Interpreting Service (TIS National) is available (24 hours, 7 days) for callers who speak other languages. Call 131 450.


Calls are free from landlines.

Calls from mobile phones may be charged at a higher rate.


You don’t need an appointment to visit the WIRE Women’s Information Centre.


  • WIRE staff and volunteers can offer emotional and practical support on issues such as abuse, stalking, bullying, anxiety and depression.
  • Your call to WIRE is confidential and the staff can help you access other services and professionals that might be able to assist with your situation.
  • Joining education programs (such as computer classes) and using the internet and computer facilities at the Women’s Information Centre is free.