Description

The Women’s Information and Referral Exchange (WIRE) offers women information, advice, support and referrals on a range of issues such as how to deal with family violence or relationships, how to find accommodation, work or study, or how to find legal advice or counselling.

Services provided

  • Telephone helpline
  • Advice or counselling
  • Crisis support
  • Family support
  • Domestic violence support
  • Livechat support
  • Referrals
  • Accommodation referral

Eligibility

Available to women in Victoria.

How to access

Call 1300 134 130 (Telephone Support Service).

Call (03) 9348 9416 (Women’s Information Centre).

Website: Women’s Information and Referral Exchange (WIRE).

Livechat online support service via the WIRE website.

Email support service: inforequests@wire.org.au

The National Relay Service is available to help callers with a hearing or speech impairment. For:
  • TTY users, call 133 677, then ask for 1300 134 130
  • Speak and Listen users, call 1300 555 727, then ask for 1300 134 130
  • Internet relay users, connect to the National Relay Service, then ask for 1300 134 130.
The Translating and Interpreting Service (TIS National) is available (24 hours, 7 days) for callers who speak other languages. Call 131 450.

Hours

Telephone Support Service: 9.00 am to 5.00 pm, Monday to Friday (except public holidays).

Women’s Information Centre: 9:30 am to 4.30 pm, Monday to Friday (except public holidays).

Livechat Online Support Service: 9 am to 5 pm, Monday to Friday (except public holidays)

Email Support Service: emails will be answered within two working days.

Costs

Calls are free from landlines.

Calls from mobile phones may be charged at a higher rate.