The Victorian Ombudsman is an officer of the Victorian Parliament who investigates complaints about Victorian state government departments (such as theDepartment of Health & Human Services), most statutory authorities (such as WorkSafe) and local government.
- Formal investigation of complaints
- Reporting of results to both parties involved
- Complaint resolution
Available to anyone Australia.
How to access
Call (metropolitan) (03) 9613 6222.
Call (regional) 1800 806 314.
Visit the Victorian website.
The National Relay Service is available to help callers with a hearing or speech impairment. For:
- TTY users, call 133 677, then ask for 1800 806 314
- Speak and Listen users, call 1300 555 727 then ask for 1800 806 314
- Internet relay users, connect to the National Relay Service , then ask for 1800 806 314.
The Translating and Interpreting Service (TIS is available (24 hours, 7 days) for callers who speak other languages. Call 131 450.
Calls to the Victorian Ombudsman are charged at the cost of a local call.
Calls from mobile phones may be charged at a higher rate.
The Victorian Ombudsman’s services are free.
- The Ombudsman can also hear complaints about private agencies that carry out statutory responsibilities of government.
- It is often more effective to write rather than call, especially if your complaint is complex and you need to provide copies of documents.
- Read the Ombudsman’s fact sheet on tips for making a .
- Before complaining to the Ombudsman, you should first try to resolve your complaint with the organisation concerned.
- When you make a complaint to the Ombudsman about a government action or decision, the Ombudsman can look into it, tell you what occurred and whether it was reasonable or not. The Ombudsman can also make recommendations to the government body about its conduct.