Better Health Channel

Description is an Australian Government website that explains how privatehealth insurance works, and who and what is covered. It also provides the StandardInformation Statements (SIS) from every registered health fund, which allows you tocompare health insurance policies.

Services provided

  • Information about how private health insurance works
  • Online policy comparison for every Australian health insurance policy
  • Health insurance questions answered through an online form


Available to anyone in Australia.

How to access

Call 1300 737 299 (Private Health Insurance Ombudsman).

The National Relay Service (NRS)External Link is available to help callers who are d/Deaf, or find it hard to hear or speak to hearing people on the phone.

The Translating and Interpreting Service (TIS National)External Link is available (24 hours, 7 days) for callers who speak other languages. Call 131 450.

Visit the Private Health websiteExternal Link

Costs is a free service.

Calls to the Private Health Insurance Ombudsman are charged at the cost of a local call.

Calls from mobile phones may be charged at a higher rate.


  • If you are single, you may only need health insurance for yourself.
  • If you have family living with you, including children, you may be able topurchase cover that provides for everyone in your household.
  • The Commonwealth Government subsidises the cost of health insurancethrough the Private Health Insurance RebateExternal Link .


If you have a problem with your health insurance arrangements, you should first discuss it directly with your health fund or provider.