Better Health Channel


Personal Alert Victoria (PAV)External Link is a personal monitoring service that responds to calls for assistance. PAV is available 24 hours a day and can enhance the confidence of frail, older people and people with disabilities who are isolated and vulnerable, so they can live independently in their own home.

Services provided

  • Emergency response
  • Daily monitoring


To be eligible for PAV you must be assessed by one of the designated PAV assessment organisations. This assessment is done in your own home. To find your closest service, contact your local council’s aged care program.

How to access

Contact My Aged CareExternal Link on 1800 200 422 or Victoria's Personal Alert Victoria service provider Peninsula Health MePACSExternal Link on 1800 451 300.


The PAV service is provided free of charge to eligible frail, isolated older people and people with disabilities.


  • The PAV service will give you a pendant to wear around your neck or wrist. It has a button that, when pressed, sends a signal to the receiver unit. The receiver unit then automatically dials the PAV service.
  • If you are unwell, or have fallen or need help and you press the button on the pendant, the PAV service will contact you immediately to see why you called. PAV service staff can speak with you, through the receiver unit, within a certain range, even if you cannot get to the phone.


  • The PAV service has trained staff to respond to your call for assistance – 24 hours a day, every day of the year.
  • People who are deaf, hearing-impaired or have complex communication needs can use the service. Equipment can be modified to meet the needs of most people.
  • There will be a waiting period until a unit becomes available.