Parentline Victoria is a confidential telephone helpline that offers information and counselling about parenting issues. You can talk to qualified counsellors about a wide range of matters such as avoiding and resolving conflict in your family or improving relationships with your children and other family members.

Services provided

  • Telephone helpline
  • Advice or counselling
  • Family support
  • Referrals
  • Parenting advice


Available throughout Victoria to all residents or visitors.

How to access

Call 13 22 89.

The National Relay Service is available to help callers with a hearing or speech impairment. For:

  • TTY users, call 133 677, then ask for 13 22 89
  • Speak and listen users (speech-to-speech relay), call 1300 555 727, then ask for 13 22 89
  • Internet relay users, connect to the National Relay Service, then ask for 13 22 89.

The Translating and Interpreting Service (TIS National) is available (24 hours, 7 days) for callers who speak other languages. Call 131 450.

Website: visit Parentline Victoria 


8.00 am to 12.00 am (midnight), 7 days a week.


Calls charged at the cost of a local call.

Calls from mobile phones may be charged at a higher rate.