The Mental Health Complaints Commissioner (MHCC) is an independent, specialist body established under the Mental Health Act 2014 to safeguard rights, resolve complaints about Victorian public mental health services and recommend improvements.
- Listens to and works with people to resolve complaints about public mental health services in Victoria, including issues such as access, treatment and care
- Helps people to speak with public mental health services directly about their concerns and complaints
- Helps support Victorian public mental health services to respond effectively to concerns and complaints
Any person who is genuinely concerned about someone’s experience with a public mental health service in Victoria can make a complaint
How to access
Contact the office of the Mental Health Complaints Commissioner if you have a complaint
The National Relay Service
is available to help callers with a hearing or speech impairment.
- TTY users, call 133 677, then ask for 1300 00 3224
- Speak and Listen users, call 1300 555 727 then ask for 1300 00 3224
- Internet relay users, connect to the National Relay Service then ask for 1300 00 3224.
The Translating and Interpreting Service (TIS National) is available (24 hours, 7 days) for callers who speak other languages. Call 131 450.
If you would prefer to discuss your health or treatment in a language other than English, an interpreter can be arranged for you at no cost.
Interpreter services are also available free of charge for people with a speech or hearing impairment.
Monday to Friday, 9 am – 5 pm
The MHCC provides a free service.
Calls are free from landlines.
Calls from mobile phones may be charged at a higher rate.