Better Health Channel


The Dementia Behaviour Management Advisory Service (DBMAS) works to improve the lives of people with dementia whose behaviour is affecting their care. It does this by assisting care workers, family carers and service providers to better meet the person’s specific needs.

DBMAS provides services to care workers, aged care service providers, hospital staff and carers of people with dementia who receive support through Australian government-funded aged care services.

Services provided

  • Assessment – both of the person with dementia and the person/people providing their care
  • Clinical support, information and advice (provided in person, over the phone or via email)
  • Care planning
  • Short-term case management
  • Referrals
  • Mentoring for carers
  • Clinical supervision for carers
  • Education and training on the behavioural and psychological symptoms of dementia (BPSD) for carers
  • Help to link to current research, literature and evidence-based practice guidelines relevant to dementia and BPSD


Available to care workers, including family carers, and staff and volunteers of aged care services providing care to people with BPSD whose care is being impacted by their behaviour, and who are receiving care through aged care services.

How to access

Call 1800 699 799

There is an interpreting service for callers who speak other languages.

The National Relay Service (NRS)External Link is available to help callers who are d/Deaf, or find it hard to hear or speak to hearing people on the phone.

The Translating and Interpreting Service (TIS National)External Link is available (24 hours, 7 days) for callers who speak other languages. Call 131 450.

Visit the Dementia Behaviour Management Advisory ServiceExternal Link


  • Dementia Behaviour Management Advisory Service is a free service.
  • Calls to the 1800 number are free for Victorians.
  • Calls from mobile phones may be charged at a higher rate.


  • DBMAS can also provide advice and support to carers of people with atypical demetia and younger onset dementia.
  • Consultants with Aboriginal and Torres Strait Islander and CALD portfolios undergo cultural sensitivity training, and are able to give advice on specific cultural resources related to dementia.