Description
Counselling Online provides a live, one-to-one counselling service over the internet to anyone with an alcohol or drug concern. All communication with the Counselling Online drug and alcohol counsellors is free and confidential.
Services provided
- Online counselling
- Telephone counselling
- Assessment and referral
- Confidential support, advice and information
- Peer support
Eligibility
Available to anyone in Australia
How to access
Call 1800 888 236
The National Relay Service is available to help callers with a hearing or speech impairment. For:
- TTY users, call 133 677, then ask for 1300 664 786
- Speak and Listen users, call 1300 555 727 then ask for 1300 664 786
- Internet relay users, connect to the National Relay Service , then ask for 1300 664 786.
The Translating and Interpreting Service (TIS is available (24 hours, 7 days) for callers who speak other languages. Call 131 450.
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Costs
Counselling Online is a free service.
Calls are free from landlines.
Calls from mobile phones may be charged at a higher rate.
Website
Counselling OnlineTip
Important
- In an emergency, call triple zero (000)
- Lifeline 131 114 (Australia-wide)
- NURSE-ON-CALL 1300 60 60 24 (Victoria only)
- SuicideLine 1300 651 251 (Victoria only).