Better Health Channel


Counselling Online provides a live, one-to-one counselling service over the internet to anyone with an alcohol or drug concern. All communication with the Counselling Online drug and alcohol counsellors is free and confidential.

Services provided

  • Online counselling
  • Telephone counselling
  • Assessment and referral 
  • Confidential support, advice and information
  • Peer support forum


Available to anyone in Australia

How to access

Call 1800 888 236

The National Relay Service (NRS) is available to help callers with a hearing or speech impairment. For:

The Translating and Interpreting Service (TIS National) is available (24 hours, 7 days) for callers who speak other languages. Call 131 450.

Visit Counselling Online


Counselling Online is a free service.
Calls are free from landlines.
Calls from mobile phones may be charged at a higher rate.