Better Health Channel
betterhealth.vic.gov.au
betterhealth.vic.gov.au

The Adverse Medicine Events (AME) Line gives people a way to report and discuss unexpected and undesirable side effects (adverse experiences) with medicines. Call the AME Line if you think your medicine is causing a problem and you are worried about using it. The AME Line provides independent, accurate and evidence-based information.

Services provided

  • Lodging and discussing adverse side effects of medicine
  • Evidence-based information on medicines

Eligibility

Available to anyone in Australia

How to access

Call 1300 134 237

The National Relay Service (NRS) is available to help callers with a hearing or speech impairment. For:

The Translating and Interpreting Service (TIS National) is available (24 hours, 7 days) for callers who speak other languages. Call 131 450.

Costs

The AME Line is a free service. 
Calls are charged at the cost of a local call. 
Calls from mobile phones may be charged at a higher rate.

Tip

  • You can call to discuss any side effects that might be due to your prescription medication, an over-the-counter medication or a complementary therapy.
  • Call the AME Line as soon as you begin to experience unusual side effects from a medication. Early detection can reduce the impact of side effects.

Important

  • In an emergency, call triple zero (000).
  • The AME Line is not for emergencies. If you have concerns about your medicines arising from an overdose or suspected poisoning, call the Victorian Poisons Information Centre, 24 hours a day on 13 11 26.