Description

The Mental Health Complaints Commissioner (MHCC) is an independent statutory body that helps people to resolve complaints about Victorian public mental health services. If you have a complaint, contact the office for advice.

Services provided

  • Listens to and works with people to resolve complaints about Victorian public mental health services
  • Helps people to speak with public mental health services directly about their concerns and complaints
  • Helps support Victorian public mental health services to respond effectively to concerns and complaints

Eligibility

Available to everyone in Victoria

How to access

 Contact the office of the Mental Health Complaints Commissioner if you have a complaint

The National Relay Service is available to help callers with a hearing or speech impairment.  For:
  • TTY users, call 133 677, then ask for 1300 00 3224
  • Speak and Listen users, call 1300 555 727 then ask for 1300 00 3224
  • Internet relay users, connect to the National Relay Service then ask  for 1300 00 3224.

The Translating and Interpreting Service (TIS National) is available (24 hours, 7 days) for callers who speak other languages. Call 131 450.

If you would prefer to discuss your health or treatment in a language other than English, an interpreter can be arranged for you at no cost. 

Interpreter services are also available free of charge for people with a speech or hearing impairment.

Hours

Monday to Friday, 9 am – 5 pm

Costs

The MHCC provides a free service.
Calls are free from landlines.
Calls from mobile phones may be charged at a higher rate.