Description

The Mental Health Complaints Commissioner (MHCC) is an independent, specialist body established under the Mental Health Act 2014 to safeguard rights, resolve complaints about Victorian public mental health services and recommend improvements. 

Services provided

  • Listens to and works with people to resolve complaints about public mental health services in Victoria, including issues such as access, treatment and care
  • Helps people to speak with public mental health services directly about their concerns and complaints
  • Helps support Victorian public mental health services to respond effectively to concerns and complaints

Eligibility

Any person who is genuinely concerned about someone’s experience with a public mental health service in Victoria can make a complaint

How to access

 Contact the office of the Mental Health Complaints Commissioner if you have a complaint

The National Relay Service (NRS) is available to help callers with a hearing or speech impairment. For:

The Translating and Interpreting Service (TIS National) is available (24 hours, 7 days) for callers who speak other languages. Call 131 450.

If you would prefer to discuss your health or treatment in a language other than English, an interpreter can be arranged for you at no cost. 

Interpreter services are also available free of charge for people with a speech or hearing impairment.

Hours

Monday to Friday, 9 am – 5 pm

Costs

The MHCC provides a free service.
Calls are free from landlines.
Calls from mobile phones may be charged at a higher rate.