DescriptionThe Disability Services Commissioner is an independent agency that helps resolve complaints raised by, or on behalf of, people who receive disability services in Victoria. If you have a complaint, contact the office for advice.
- Responds to and helps resolve complaints about registered disability services, funded and contracted service providers, and disability services provided by the Department of Health and Human Services
- Provides processes for conciliation
- Formal investigation of complaints, when required
Available to anyone with a disability in Victoria.
How to access
- TTY users, call, then ask for 1300 664 786
- Speak and Listen users, call then ask for 1300 664 786
- Internet relay users, connect to the , then ask for 1300 664 786.
CostsThe Disability Services Commissioner provides a free service.
Calls to the 1800 number are free from landlines.
- You can contact the Disability Services Commissioner to talk about your concerns and options – they may be able to help you raise your concerns with the service without making a formal complaint.
- You have the right to speak up and have your concerns heard.
- The Disability Services Commissioner is completely independent, and separate from disability services and the Department of Health and Human Services.
- The Disability Services Commissioner does not handle complaints about disability employment, breaches of privacy, the Companion Card or eligibility for services.