Counselling Online provides a live, one-to-one counselling service over the internet to anyone with an alcohol or drug concern. All communication with the Counselling Online drug and alcohol counsellors is free and confidential.

Services provided

  • Online counselling
  • Telephone counselling
  • Assessment and referral 
  • Confidential support, advice and information
  • Peer support forum


Available to anyone in Australia

How to access

Call 1800 888 236

The National Relay Service is available to help callers with a hearing or speech impairment. For:

  • TTY users, call 1800 555 677, then ask for 1800 888 236
  • Speak and Listen users, call 1800 555 727, then ask for 1800 888 236
  • Internet relay users, connect to the National Relay Service then ask for 1800 888 236.

The Translating and Interpreting Service (TIS National) is available (24 hours, 7 days) for callers who speak other languages. Call 131 450.

Visit Counselling Online 


24 hours a day, 7 days a week.


Counselling Online is a free service.
Calls are free from landlines.
Calls from mobile phones may be charged at a higher rate.