Description

The National Dementia Helpline is an Australia-wide telephone information and support service for people with dementia, their carers, families and friends. Health professionals and service providers, community organisations and people concerned about memory loss can also contact the helpline.

Services provided

  • Confidential counselling and support for people with dementia and their carers, families and friends
  • Information and advice
  • Up-to-date written material about dementia
  • Referral to advocacy services
  • Information about Dementia Australia
  • Information about other relevant services

Eligibility

Available to:

  • people with dementia, their carers, families and friends
  • people concerned about memory loss
  • students
  • healthcare professionals
  • service providers
  • community organisations

How to access

Call 1800 100 500

Visit https://fightdementia.org.au/national/helpline

Email helpline.vic@alzheimers.org.au

The National Relay Service (NRS) is available to help callers with a hearing or speech impairment. For:

  • TTY users, call 1800 555 677, then ask for 1800 100 500
  • Speak and Listen users, call 1800 555 727 then ask for 1800 100 500
  • Internet relay users, connect to the National Relay Service, then ask for 1800 100 500.

The Translating and Interpreting Service (TIS National) is available (24 hours, 7 days) for callers who speak other languages. Call 131 450.

Hours

Monday to Friday, 9 am – 5 pm (excluding national public holidays)
A message bank service is provided for after-hours enquiries, which will be responded to the next working day.

Costs

The National Dementia Helpline is a free service.