The National Dementia Helpline is an Australia-wide telephone information and support service for people with dementia, their carers, families and friends. Health professionals and service providers, community organisations and people concerned about memory loss can also contact the helpline.
- Confidential counselling and support for people with dementia and their carers, families and friends
- Information and advice
- Up-to-date written material about dementia
- Referral to advocacy services
- Information about Dementia Australia
- Information about other relevant services
- people with dementia, their carers, families and friends
- people concerned about memory loss
- healthcare professionals
- service providers
- community organisations
How to access
Call 1800 100 500
The National Relay Service (NRS) is available to help callers with a hearing or speech impairment. For:
- TTY users, call 1800 555 677, then ask for 1800 100 500
- Speak and Listen users, call 1800 555 727 then ask for 1800 100 500
- Internet relay users, connect to the National Relay Service, then ask for 1800 100 500.
The Translating and Interpreting Service (TIS National) is available (24 hours, 7 days) for callers who speak other languages. Call 131 450.
Monday to Friday, 9 am – 5 pm (excluding national public holidays)
A message bank service is provided for after-hours enquiries, which will be responded to the next working day.
The National Dementia Helpline is a free service.