Better Health Channel


WorkSafe Victoria has a 24-hour emergency response line that you can call to report serious accidents or incidents in the workplace. WorkSafe inspectors will then be sent to your workplace. WorkSafe Victoria also has information on how to avoid injuries or accidents at work.

Services provided

  • Telephone helpline
  • Emergency services
  • Emergency response
  • Emergency referral
  • Workplace emergencies


Available to workers in Victoria.

How to access

Call 13 23 60.

Visit the WorkSafe Victoria website

For claim-related information, a 24-hour recorded information service is available to speakers of the following languages:

To speak to an interpreter in other languages call (03) 9321 5465 or call WorkSafe’s Advisory Service on 1800 136 089.

The National Relay Service (NRS) is available to help callers with a hearing or speech impairment. For:

The Translating and Interpreting Service (TIS National) is available (24 hours, 7 days) for callers who speak other languages. Call 131 450.


Calls charged at the cost of a local call.

Calls from mobile phones may be charged at a higher rate.


To report a serious accident or incident at work, call the WorkSafe Victoria emergency response line on 13 23 60.


  • Emergencies at work should be reported by contacting the emergency response line.
  • WorkSafe inspectors will be sent to your workplace when you call the emergency response line.
  • WorkSafe has information about safety and prevention that can help make your workplace safe.