Description 

The Continence Helpline is a free telephone advice service. It is staffed by continence nurses who can provide information, education and advice to callers with incontinence (bladder or bowel control problems), or to people who are caring for someone with incontinence. 

Services provided

  • Continence advice
  • Continence education
  • Continence information

Eligibility

Available to anyone in Australia

How to access

Call (toll free) 1800 33 00 66

The National Relay Service (NRS) is available to help callers with a hearing or speech impairment. For:

  • TTY users, call 1800 555 677, then ask for 1800 33 00 66
  • Speak and Listen users, call 1800 555 727, then ask for 1800 33 00 66
  • Internet relay users, connect to the National Relay Service (https://internet-relay.nrscall.gov.au/), then ask for 1800 33 00 66.

The Translating and Interpreting Service (TIS National) is available (24 hours, 7 days) for callers who speak other languages. Call 131 450.

 

Hours

Monday to Friday, 8 am – 8 pm

Costs

The Continence Helpline is a free service.
Calls are free from landlines.