Better Health Channel


Child FIRST (Child and Family Information Referral and Support Team) provides support and assistance to vulnerable children, young people and their families where there are concerns about the wellbeing of the child or young person. 

Factors which affect a child's safety, stability or development include:

  • significant parenting problems that may be affecting the child's development
  • serious family conflict, including family breakdown
  • families under pressure due to a family member's physical or mental illness, substance abuse, disability or bereavement
  • young, isolated and/or unsupported families
  • significant social or economic disadvantage that may adversely impact on a child's care or development.

Each Child FIRST provides a central referral point to a range of community-based family services and other supports within each of the Child FIRST catchment areas.

You can contact your local Child FIRST or you can be referred.

Services provided

  • Referrals
  • Family support
  • Health service referral
  • Accommodation referral


Anyone in Victoria

How to access

Anyone with a concern for a child or family can make a referral to Child FIRST. Referrals can be made for vulnerable children, young people (0–17 years) and their families, including families with an unborn child.

Call 1300 721 383 (general enquiries)

Visit the Department of Health & Human Services website for more information.

The National Relay Service (NRS) is available to help callers with a hearing or speech impairment. For:The Translating and Interpreting Service (TIS) is available, 24 hours 7 days a week, to callers who are not confident in English. Call 131 450.


Calls are free from landlines.
Calls from mobile phones may be charged at a higher rate.





  • Child FIRST staff members have training and experience in helping vulnerable children, young people and families.
  • People may contact or be referred to Child FIRST for parenting issues, family conflict, physical or mental health issues, substance use or major social and economic problems.
  • Some families may be given advice and information whereas others may require further assessment and a local family service organisation may be involved to offer help with their situation.
  • Families may be referred to housing, drug and alcohol, mental health or family violence services.
  • Your local office of the Department of Human Services can connect families, women, youth and people with a disability to support services.