Better Health Channel


The Continence Helpline is a free telephone advice service. It is staffed by continence nurses who can provide information, education and advice to callers with incontinence (bladder or bowel control problems), or to people who are caring for someone with incontinence. 

Services provided

  • Continence advice
  • Continence education
  • Continence information
  • Incontinence treatment options
  • Incontinence management advice, including product information
  • Details of local continence service providers, product suppliers and product manufacturers
  • Details of related funding schemes such as the Australian Government's Continence Aids Payment Scheme
  • Access to a wide range of free information brochures, including brochures in languages other than English


Available to anyone in Australia

How to access

Call (toll free) 1800 33 00 66

The National Relay Service (NRS) is available to help callers with a hearing or speech impairment. For:

The Translating and Interpreting Service (TIS National) is available (24 hours, 7 days) for callers who speak other languages. Call 131 450.



The Continence Helpline is a free service.
Calls are free from landlines.


  • Common topics covered by the helpline include pregnancy (pre- and postnatal), menopause, prostate issues, bedwetting, day wetting, soiling, chronic conditions (such as diabetes, obesity, multiple sclerosis and Parkinson’s disease), funding schemes and continence products.