Learn about the Victorian Healthcare System - treatment, care, education and disease prevention for everyone in Victoria.

Welcome to the Victorian healthcare system. Treatment, care, education, and disease prevention for everyone in Victoria.

At the heart of the Victorian healthcare system is you.

Healthcare professionals work together to provide care to their communities.

Across both public and private hospitals, medical clinics, community health centres, and private general and specialty practices.

Healthcare services include mental health, alcohol and drugs, aged care, disability, pregnancy and birth, children, family, and relationships, emergency, palliative care, carer support, and more.

The public system is provided by all levels of government, local, state, territory, and the Australian government, and it provides its services either free or at a subsidised cost.

Medicare is the public health insurance scheme that provides rebates to qualifying people.

Medicare provides you with free public hospital treatment and subsidised healthcare and pharmaceuticals.

The private system comes with a fee-based structure for its range of services, and it offers greater choice.

Allied health professionals work in private practice, hospitals, and community health services.

Pharmacists provide services in local chemists or pharmacies as well as in hospitals and community health services.

One of the best places to get started on your healthcare journey is with your local GP.

Creating an honest and open dialogue with your local doctor enables the both of you to work together to find the best treatment options available to you. 

For example, if you had been experiencing ongoing problems with your hip or knee, your GP may refer you to an orthopaedic surgeon.

Referrals require specialists to write a diagnosis and management plan back to the referring GP. 

Your GP may receive many updates, from imaging, to blood tests, and instructions for further care.

And you can discuss these results with your GP if further clarification is required.

If you're in an emergency situation, then call 000, or visit the emergency department of your local hospital.

Emergency departments are for critical care patients.

Where many patients present simultaneously, emergency departments use triage, which is the process of determining the priority of patient's treatments based on the severity of their condition.

Triage aims to ensure that patients are treated in the order of their clinical urgency, which refers to the need for timely critical intervention.

For after hours medical issues that are not emergencies there are a range of options available to you, like after hours GPs and locum services.

Some private hospitals will also have emergency departments which may have shorter wait times, but there will be a cost involved for treatment.

Ambulance Victoria staff and paramedics provide emergency treatment and transport to an emergency department.

Ambulance costs can be expensive, so membership fees are worthwhile.

Although the Victorian government oversees the ambulance service, the service is not free to all users.

From seeing your local GP, to being treated by specialists, all while have access to world class hospitals and community health services, the Victorian healthcare system is here for you. 

It is a system that puts you at the centre of your care.

For more information visit: www.betterhealth.vic.gov.au/servicesandsupport




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Content on this website is provided for information purposes only. Information about a therapy, service, product or treatment does not in any way endorse or support such therapy, service, product or treatment and is not intended to replace advice from your doctor or other registered health professional. The information and materials contained on this website are not intended to constitute a comprehensive guide concerning all aspects of the therapy, product or treatment described on the website. All users are urged to always seek advice from a registered health care professional for diagnosis and answers to their medical questions and to ascertain whether the particular therapy, service, product or treatment described on the website is suitable in their circumstances. The State of Victoria and the Department of Health & Human Services shall not bear any liability for reliance by any user on the materials contained on this website.