Description is an Australian Government website that explains how private health insurance works, and who and what is covered. It also provides the Standard Information Statements (SIS) from every registered health fund, which allows you to compare health insurance policies.

Services provided

  • Information about how private health insurance works
  • Online policy comparison for every Australian health insurance policy
  • Health insurance questions answered through an online form


Available to anyone in Australia.

How to access

Call 1300 737 299 (Private Health Insurance Ombudsman). 

The National Relay Service (NRS) is available to help callers with a hearing or speech impairment. For:

The Translating and Interpreting Service (TIS National) is available (24 hours, 7 days) for callers who speak other languages. Call 131 450.

Visit the Private Health website


Monday to Friday, 9.00 am – 5.00 pm.

Costs is a free service.

Calls to the Private Health Insurance Ombudsman are charged at the cost of a local call.

Calls from mobile phones may be charged at a higher rate.