Also called

  • carers allowance and income support

Description

MoneyHelp provides a telephone financial counselling service and online financial information and advice to help people in Victoria who are experiencing financial difficulty or debt.

Services provided

  • Money management helpline/financial counselling service
  • Financial tools and tips for subjects including
    • Bankruptcy
    • Budgeting
    • Debt relief and management
    • Financial counselling
    • Fines in Victoria
    • Housing costs
    • Losing your job
    • Hardship programs
    • Mortgage help
    • Centrelink payments
  • Budget planner

Eligibility

Available to anyone in Victoria who has debt problems or is experiencing financial difficulty

How to access

Call 1800 007 007

Visit http://www.moneyhelp.org.au/get-help/contact-form/

The National Relay Service (NRS) is available to help callers with a hearing or speech impairment. For:

  • TTY users, call 1800 555 677, then ask for MoneyHelp on 1800 007 007
  • Speak and Listen users, call 1800 555 727 then ask for MoneyHelp on 1800 007 007
  • Internet relay users, connect to the National Relay Service, then ask for MoneyHelp on 1800 007 007.

There is an interpreting service for callers who speak other languages.

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Hours

Monday to Friday, 9.30 am - 5 pm

Costs

The Money Help financial counselling service, and online resources, are free.

Calls to the 1800 number are free for Victorians.

Calls from mobile phones may be charged at a higher rate.

Website

MoneyHelp