Also called

  • carers allowance and income support

Description

MoneyHelp provides a telephone financial counselling service and online financial information and advice to help people in Victoria who are experiencing financial difficulty or debt.

Services provided

  • Money management helpline/financial counselling service
  • Financial tools and tips for subjects including
    • Bankruptcy
    • Budgeting
    • Debt relief and management
    • Financial counselling
    • Fines in Victoria
    • Housing costs
    • Losing your job
    • Hardship programs
    • Mortgage help
    • Centrelink payments
  • Budget planner

Eligibility

Available to anyone in Victoria who has debt problems or is experiencing financial difficulty

How to access

Call 1800 007 007

Visit http://www.moneyhelp.org.au/get-help/contact-form/

The National Relay Service (NRS) is available to help callers with a hearing or speech impairment. For:

  • TTY users, call 1800 555 677, then ask for 1800 007 007
  • Speak and Listen users, call 1800 555 727 then ask for 1800 007 007
  • Internet relay users, connect to the National Relay Service, then ask for 1800 007 007.

There is an interpreting service for callers who speak other languages.

MoneyHelp’s email services can also connect you with an interpreter service.

Hours

Monday to Friday, 9.30 am - 5 pm

Costs

The Money Help financial counselling service, and online resources, are free.

Calls to the 1800 number are free for Victorians.

Calls from mobile phones may be charged at a higher rate.

Website

MoneyHelp