The Freedom of Information (FOI) Commissioner reviews FOI decisions, handles FOIcomplaints and makes sure government agencies comply with the Freedom of Information Act 1982. This includes, for example, when a Victorian government agency or minister refuses or unnecessarily delays an FOI request, such as a request for access to your medical records from a public hospital or health organisation.

The FOI Commissioner also provides education, advice and guidance to government agencies and the public about Victoria FOI laws.

Services provided

  • Review of decisions by agencies about FOI requests
  • Promotion of the FOI Act to government agencies
  • Receipt and handling of complaints in accordance with the FOI Act
  • Advice, education and guidance to agencies about professional standards
  • Monitoring of agencies’ compliance with professional standards 
  • Advice, education and guidance to agencies and the public about its functions


Available to everyone in Victoria.

How to access

Contact the FOI commission

The National Relay Service is available to help callers with a hearing or speech impairment. For:

  • TTY users, call 133 677, then ask for 1300 00 3224
  • Speak and Listen users, call 1300 555 727 then ask for 1300 00 3224
  • Internet relay users, connect to the National Relay Service then ask  for 1300 00 3224.
The Translating and Interpreting Service (TIS National) is available (24 hours, 7 days) for callers who speak other languages. Call 131 450.

If you would prefer to discuss your health or treatment in a language other than English, an interpreter can be arranged for you at no cost.

Interpreter services are also available free of charge for people with a speech or hearing impairment.


Monday to Friday, 9 am – 5 pm


The FOI Commissioner provides a free service.

Calls are charged at the cost of a local call.
Calls from mobile phones may be charged at a higher rate.