Energy Safe Victoria (ESV) gives information about what to do in a gas or electrical emergency. The website explains what to do in a number of other situations such as natural gas leaks, electric shock or if you think recent electrical work is unsafe.

Services provided

  • Emergency referrals
  • Emergency advice
  • Electricity safety information
  • Gas safety information
ESV is responsible for electricity, gas and pipeline regulations and safety in Victoria.


Available to anyone in Victoria

How to access

To contact Energy Safe Victoria

Call 1800 800 158 (free call, 8:30 am to 4:30 pm, Monday to Friday)

For electrical emergencies

Call 1800 000 922 (free phone, 24 hours a day, 7 days a week). 

Visit the ESV website for gas or electrical emergencies web information

The National Relay Service (NRS) is available to help callers with a hearing or speech impairment. For:

The Translating and Interpreting Service (TIS National) is available (24 hours, 7 days) for callers who speak other languages. Call 131 450.

If you would prefer to discuss your health or treatment in a language other than English, an interpreter can be arranged for you at no cost.

Interpreter services are also available free of charge for people with a speech or hearing impairment.


8:30 am to 4:30 pm, Monday to Friday

Electricity emergency phone lines are available 24 hours a day, 7 days a week.


Calls are free from landlines.
Calls from mobile phones may be charged at a higher rate.