Description
Energy Safe Victoria (ESV) gives information about what to do in a gas or electrical emergency. The website explains what to do in a number of other situations such as natural gas leaks, electric shock or if you think recent electrical work is unsafe.
Services provided
- Emergency referrals
- Emergency advice
- Electricity safety information
- Gas safety information
ESV is responsible for electricity, gas and pipeline regulations and safety in Victoria.
Eligibility
Available to anyone in Victoria
How to access
To contact Energy Safe
Call 1800 800 158 (free call, 8:30 am to 4:30 pm, Monday to Friday)
For electrical emergencies
Call 1800 000 922 (free phone, 24 hours a day, 7 days a week).
Visit the website for gas or electrical web information
The National Relay Service is available to help callers who are d/Deaf, or find it hard to hear or speak to hearing people on the phone.
The Translating and Interpreting Service (TIS is available (24 hours, 7 days) for callers who speak other languages. Call 131 450.
If you would prefer to discuss your health or treatment in a language other than English, an interpreter can be arranged for you at no cost.
Interpreter services are also available free of charge for people with a speech or hearing impairment.
Costs
- Calls are free from landlines.
- Calls from mobile phones may be charged at a higher rate.
Website
Energy Safe VictoriaTip
- ESV also has information about buying safe new or second-hand gas or electrical appliances for your home.
Important
- In an emergency, call triple zero (000).
- For gas emergencies (including gas leaks), call your gas distributor immediately. Their contact details will be on your last gas bill.
- The ESV emergency webpage has information about what to do in other situations including natural gas leaks, power failures and trees contacting powerlines.
Complaints
- Call the ESV office on (03) 9203 9700
- Visit ESV online
- Call the Victorian (03) 9613 6222 or 1800 806 314 (from regional areas)