Summary
Read the full fact sheet- The Victorian Virtual Emergency Department is a free virtual care service operating 24 hours a day, 7 days a week for anyone in Victoria.
- Adults and children experiencing non-life-threatening emergencies can access it.
- All you need is a personal device with a camera and internet to connect with nurses and doctors.
On this page
- About the Victorian Virtual Emergency Department (VVED)
- How the Victorian Virtual Emergency Department (VVED) works
- How to access the Victorian Virtual Emergency Department (VVED)
- More information about the Victorian Virtual Emergency Department (VVED)
- In your language
- Eligibility and cost of the Victorian Virtual Emergency Department (VVED)
About the Victorian Virtual Emergency Department (VVED)
The Victorian Virtual Emergency Department (VVED) is a free virtual care service available 24 hours a day, 7 days a week for adults and children experiencing non-life-threatening emergencies, such as:
For more examples of non-life-threatening emergencies, visit the VVED website's Frequently asked questions page.
The VVED is funded by the Victorian Government and will help you to access free emergency care anywhere in Victoria, 24 hours a day, 7 days a week.
You will be connected via video call to nurses and doctors who are trained to help.
In case of a life-threatening emergency, please call Triple Zero (000).
How the Victorian Virtual Emergency Department (VVED) works
The VVED cares for adults and children. It is made up of a team of:
- emergency physicians
- paediatric emergency physicians
- paediatricians
- general practitioners
- medical registrars
- nurse practitioners
- registered nurses.
You do not need a referral to access the VVED service. All you need is a personal device with a camera.
You will be connected virtually to clinicians via the VVED website. These clinicians will provide medical advice based on the symptoms that you are experiencing.
How to access the Victorian Virtual Emergency Department (VVED)
- Make sure that you have access to a device with a camera (mobile phone, PC, laptop or tablet).
- Access the VVED website's Patients page.
- Click the ’Register now’ link to get started.
- Complete the registration form.
- A link to the VVED waiting room will be sent to you via SMS and email:
- Click on link to open HealthDirect.
- Click 'Start Video Call' to enter the waiting room.
- Enter patient details and click 'Continue'.
- Wait for one of the VVED team to pick up your call.
More information about the Victorian Virtual Emergency Department (VVED)
For more information, please visit the VVED website's Frequently asked questions page.
If you encounter any issues with the registration form, please call Tel. 03 9485 9070 or email vved@nh.org.au.
In your language
Online registration forms are available in multiple languages.
For patients who prefer to speak in their own language, the VVED offers interpreting services.
The VVED provides the same quality of service for all patients and their families, regardless of ethnicity and level of English proficiency.
Eligibility and cost of the Victorian Virtual Emergency Department (VVED)
The VVED is free of charge and available to all people living in Victoria, Australia.
This page has been produced in consultation with and approved by: