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NURSE-ON-CALL Bushfire Health and Counselling Line
Telephone: 1300 60 60 24
Hours: 24 hours, seven days a week
Available to: People affected by the bushfire in Victoria, including emergency workers, volunteers, service providers
Services: Experienced nurses offer support and referral to counselling professionals
Other: Cost of a local call (higher for mobiles)
Website: www.health.vic.gov.au/nurseoncall
Bereavement Information and Referral Service
Telephone: 1300 664 786
Hours: 9am to 5pm Monday to Friday
Available to: People needing to access bereavement services in Victoria.
Services: Staff from the Australia Centre for Grief and Bereavement provide referrals to counselling services
Other: Toll free. The service does not provide telephone counselling
Website: www.grief.org.au/couns.html#tollfree
beyondblue
Telephone: 1300 22 4636
Hours: 24 hours, seven days a week
Available to: Anyone living in Australia with depression, anxiety and related substance misuse disorders
Services: Mental health professionals offer support and referral to relevant services
Other: Charged as a local call
Website: www.beyondblue.org.au
GriefLine
Telephone: (03) 9596 7799
Hours: 12 noon to 3am, seven days a week
Available to: Anyone living in Australia who has experienced a loss in their life
Services: Trained volunteers offer an anonymous support and referral service
Website: www.griefline.org.au
Kids Helpline
Telephone: 1800 551 800
Hours: 24 hours, seven days a week
Available to: Young people aged between 5 and 25 years
Services: Trained professionals provide information and support
Other: Free, confidential and anonymous
Website: www.kidshelp.com.au
Lifeline
Telephone: 131 114
Hours: 24 hours, seven days a week
Available to: Anyone living in Australia requiring counselling
Services: Volunteer telephone counsellors offer support and counselling
Other: Cost of a local call (higher for mobiles)
Website: www.lifeline.org.au
Mensline Australia
Telephone: 1300 789 978
Hours: 24 hours, seven days a week
Available to: Men living in Australia with relationship and family concerns
Services: Trained professionals offer counselling, information and referral
Other: Cost of a local call (excluding mobile calls)
Website: www.menslineaus.org.au
Mental Health Triage
Telephone: Various numbers across Victoria – see website for details
Hours: 24 hours, seven days a week
Available to: Anyone living in Victoria requiring urgent access to the specialist mental health system for self or others
Services: Various services but always referred to experienced mental health clinicians for triage and/or response referral
Website: www.health.vic.gov.au/mentalhealth/services/index.htm
Mental Illness Fellowship Victoria Helpline
Telephone: (03) 8486 4222
Hours: 9am to 5pm, Monday to Friday
Available to: People with a mental illness, their families and friends, professionals, students and the general public
Services: Trained volunteers offer mental health information support and referral advice
Website: www.mifellowship.org/ip-helpline.shtml
Parentline
Telephone: 132 289
Hours: 8am to midnight, Monday to Friday; 10am to 10pm, Saturday and Sunday
Available to: Victorian parents and carers of children from birth to 18 years of age
Services: Professional counsellors offer support and information
Website: www.education.vic.gov.au/earlychildhood/parentline
Rural Support Line
Telephone: 1300 655 969
Hours: 24 hours, seven days a week
Available to: Individuals and communities affected by drought
Services: Professionals offer resources, counselling, support and information
Suicide Line (Vic)
Telephone: 1300 651 251
Hours: 24 hours, seven days a week
Available to: Victorians needing crisis intervention, counselling and support for self or others
Services: Professionals offer counselling and support, crisis intervention, information and referrals to services across Victoria
Other: Cost of a local call (excluding mobile calls). Interpreters can be arranged for non-English speaking callers
Website: www.suicideline.org.au
Victorian Bushfires Counselling Support for the Veteran Community
Telephone: 1800 011 046
During busines hours - connects you to the nearest VVCS centre
After business hours - connects you with Venetrans Line, the after hours relephone crisis service
Services: counselling, group programs and case management services to Australian veterans, peacekeepers, their families, war widows and widowers and eligible Australian Defence Force personnel
Other: Free local call. Calls from mobile phones and pay phones may incur charges.
Website: http://www.dva.gov.au/health/vvcs/
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