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Page content: Adobe PDF | Word | Excel | Powerpoint | ZIP

To access some files on our site you may need to install some of the following free plug-ins and viewers. Icons shown below are used throughout the site to indicate the file format.

Download tips
If you are experiencing problems opening a download file (such as a PDF or Word file), try saving it to your computer before opening:

  1. Right-click on the link to display the shortcut menu (or control + click on a Mac)
  2. Select ‘Save target ts' from menu (or ‘Download link to disk’ on a Mac)
  3. Browse to find the directory where you want to save the file
  4. Select ‘Save'
Navigate to where you have saved the file and double-click to open.

Adobe Acrobat PDF icon Adobe PDF
Adobe PDF is a universal file format that retains all the elements of a printed document as an electronic image that can be viewed, navigated, forwarded to others, or printed exactly as it appears on screen, using the free Adobe Acrobat Reader software.

Download Adobe Acrobat Reader

Accessible (tagged) PDFs
Tagged or accessible PDFs are more easily read using adaptive technologies. To request a copy of a tagged PDF go to Contact us.

Converting a PDF to text
This conversion service offered by Adobe will convert Adobe PDF files, that are in English and most West European languages, to text. Visit:

Microsoft word icon Microsoft Word
Links indicated by the Word icon will open the document using the word processing package you have on your computer. If you do not have Word you can open and view Word documents in your browser using the free Microsoft Word Viewer 97/2000.

Download Microsoft Word Viewer

Microsoft Excel file icon Microsoft Excel
Links indicated by the Excel icon will open the document if you have Excel installed.
With the free Excel Viewer 2003 you can open, view, and print Excel workbooks, even if you don't have Excel installed. You can also copy data from Excel Viewer 2003 to another program.

Download Microsoft Excel Viewer

PowerPoint file icon Microsoft PowerPoint
Links indicated by the PowerPoint icon will open as a slideshow if you have PowerPoint installed. If you do not have Microsoft PowerPoint you can view PowerPoint 95, 97, 2000, and 2002 presentations using the free PowerPoint Viewer.

Download Microsoft PowerPoint Viewer

Winzip ZIP files
ZIP files are 'archives' used to store or distribute files and can contain one or more files which are usually compressed to save space. ZIP files make it easy to group files and make transporting and copying these files faster.

Links indicated by the ZIP icon will launch an expansion utility if you have one installed.
You can download the expansion utility appropriate to your operating system (PC or Mac):

Download WinZip for Windows
Download StuffIt for Macintosh